Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
My therapist is trustworthy and listens well. She also helps me look at situations from different perspectives. The BetterHelp team has also been efficient and responds to me well and understands my concerns
By Sana
I started using this app during a very difficult and transcendental moment in my life, I found this service online and after doing a questioner. Better help pair me with several psychotherapist and I choose one. The process was very smooth and easy. My therapist is always on point, kind, and have allows me to see different perspectives on things I never thought about. I am able to talk about my trauma and my feelings, experiences. I will continue to work with her until my goals are achieved.
By Consumer
BetterHelp participates in spam email advertising. Block the email and they just use another address.
By WJ P.
Better help is simply amazing! Amazing people and amazing support system! I highly recommend them!
By Byron Smith J.
Honestly getting into a therapy session locally is so difficult and the wait is so long. I needed help immediately and better hell connected me to someone quickly. I can stay home and not worry about getting dressed and driving somewhere for an appointment and honestly I think better help is less expensive than seeing a therapist in town. I highly recommend better help.
By Hiralda H.
Every therapist i get matched with leaves the platform. Luckily the latest 1 wants to continue working with me at a cheaper rate then better help. Alarm bells ringing. Go to your local therapist. They don't even give a refund for having to start again with a new therapist
By Jason K.
Response from BetterHelp· Mar 29, 2025
We're sorry to hear about your experience, Jason. This is not a typical experience so we understand why you might be frustrated or concerned. We'd appreciate the chance to gather more information and see what can be done to help get this resolved for you. I've requested just the email address linked to your BetterHelp account so that we can follow up with you. Talk soon, BetterHelp Team
High variability in therapist quality. Betterhelp matches you to a therapist based on the information you provide but the algorithm used is questionable and the matching of clients to therapists is more likely influenced by therapist variability. The subscription is a fixed fee, and whilst this may offer cost effectiveness for those who wish to receive therapy weekly and have regular access to their therapist via instant messaging, it is actually a needless expense for those who wish for less frequent appointments. In these instances individuals are better off seeking other therapy options which provide a pay as you go for individual appointments.
By Adam H.
What a great experience I had experienced, from start to finish BetterHelp did everything right in my books. I could not understand how they got me the help I needed in such short time and it help me so so much!
By John
