Response to my need was prompt and the…
Response to my need was prompt and the therapist assigned was dry helpful. I look forward to additional sessions with her.
By Wanda P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
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BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Response to my need was prompt and the therapist assigned was dry helpful. I look forward to additional sessions with her.
By Wanda P.
Customer service is very sportive and kind. It’s been very wonderful! Thank you!
By J.
they use unqualified, uncertified and uneducated therapists who aren't even therapists, not recommended at all
By Diana
Response from BetterHelp· May 24, 2025
Hi Diana, We require every Therapist providing Therapist Services on the Platform to be trained and experienced licensed U.S. Psychologist (PhD / PsyD), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Mental Health Counselor (LMHC) or similar applicable recognized professional license based on their state and/or jurisdiction.
Better help has been really amazing! My wife originally started it first after the passing of our daughter. It has been very flexible for our busy lifestyle running businesses together. I especially love the chat option. It makes it really easy to communicate with our therapists and allows us the opportunity to get feedback without having to do a session. I also really appreciate the price point. It's not nearly as expensive as other therapy options but still is effective. I would highly recommend for anyone who lives a very busy lifestyle and does not have the availability to go to a physical location. The only downside is that you cannot meet with your therapist in person which I personally am very much about face to face.
By Bishop & Mandie H.
So bad. I indicated I wanted to try EMDR therapy the therapist I was matched with was not trained in this. My second therapist told me about a client of hers that was being repeatedly abused by her husband. What should she do? I’m the client! The therapist shouldn’t be coming to me with her problems. indicated what the issue I wanted to work through was I was then told by the third therapist that that’s an issue she doesn’t feel she is able to work with, in all I tried four different therapists on the platform. I will not be trying them again.
By Consumer
Response from BetterHelp· May 24, 2025
We are very sorry to hear about this experience. We are confident that our team of Member Success Advocates can find you a therapist match that can meet all your needs. We would also appreciate the opportunity to investigate further regarding the second therapist you were working with. I've requested the email address linked to your account so we can reach out to you directly and get this resolved. Thank you, BetterHelp Team
If you're having doubts, don't. I'm just like you in, that sense. Give it a shot for a few sessions at least. I hope it won't disappoint you :)
By Kaden
Very low quality therapists, did more harm than good. Stay away and find a proper counselling. Stay WELL away!
By Anna R.
Response from BetterHelp· May 24, 2025
We're sorry to hear there were concerns about your experience, Anna. We would love the opportunity to look into this further and make sure this gets properly addressed and resolved for you. I've requested the email address linked to your account so we can investigate this further for you, and also help with any account adjustments that may be still needed. Talk soon, BetterHelp Team
I asked to be matched with a counselor who has a combination of religious and psychological background and skills. My faith is important to me and informs my thinking, but I also believe in Psychology and the sciences of the mind. I wanted to talk to a therapist who had experience with both. I was pleased to be matched with a therapist who was able to hone right in on underlying issues and help me get straight to the point. I was able to walk away with some practical action steps while also being validated in my situation. This was a great experience for me and I would recommend to a friend.
By Christina G.