BetterHelpReviews of betterhelp.com

Easy to use app + website and my therapist is AMAZING! She listens to me and I really look forward to it each week. She also messages me every week between our appointments to check in which I really appreciate. I definitely recommend BetterHelp to everyone!

Works great with my very limited schedule.

Better Help has changed my life. Vita Solano my therapist has encouraged me to go on my healing journey using a number of modalities. I feel empowered by her encouraging me to seek information from numerous sources and follow various journalling programs. I highly recommend Better Help. The daily journal prompts are very good at reminding you to focus on feelings. Although I do not always write a written response in the App it does jolt me into focussing on an answer.

My therapist is so amazing. The app is user friendly and I love the daily journal suggestions.

Great but expensive. I have had betterhelp for like 2 months now and I have had 3 therapists. 2 great ones and 1 bad. I had my worst therapy ever. The bad one didn't talk much at all and I had to lead everything which is not my kind of thing. I love to be asked questions and talked to. But if you can lead it you will do great. Now betterhelp is cheaper then most therapy but the financial aid is garbage. Its 25% give or take which makes it like $200 a month.

I was matched with a therapist that has so many similar interests as me, and she always treats me with respect. She never makes me feel bad for having emotions which is huge because I have BPD and am very emotional.

I genuinely thought it was a good idea and having seen so many people endorse it i thought i would give it a go. My first issues was that there really wasn't much diversity in therapists and if you come from a minority ethnic background, it was hard to find someone who really relates to your culture which is really important so just be conscious of that. The second issue was when i did match with a therapist trying to find a time to talk was impossible, you pay £60 and the only sessions that were available were 7/8pm onwards - as someone without kids or a job that goes too late it was okay for me but it wasn't my preference. You had to book in literal months in advance to get anything before late evening which is tricky when you've only spent 35 mins in a session and don't know how you're going to gel with someone. Third, the therapist i had was intentionally provocative towards the end of the session as i assume it's what makes people come back the next week to defend themselves or to find out more. For example right at the end of my last session she said "you're regressing, you're stagnating and making excuses" when i had spoken to her only twice previously and had explained a really difficult week? If she genuinely believed that to be true why not bring it up earlier? That's a pretty heavy thing to drop 3 minutes before the end of the session. I did not go back to her as i was pretty angry at that response. The final and most frustrating thing for me way the payment. It's a rolling subscription they have so even if you don't have a session one week, despite wanting one but the therapist not having any availability at a suitable time, you get charged. I was not aware of this, i was told i would be charged monthly for the sessions that i had, instead i was billed weekly. It's a weird thing where you can't see the full terms and conditions until you're subscribing and when you then go back to find it you can't so it's hard to prove to your bank. As soon as i noticed it i cancelled my subscription but even before that when i cancelled my remaining sessions with the therapist as i felt as though she was not the right fit for me, she nor anyone else mentioned i would continued to be charged. I had 3 35 mins sessions and i was charged for 9 weeks of sessions - thats £360 they took from me without giving a service. I contacted them and went back and forth for weeks before they agreed to give me a refund and even then only when my bank intervened. This all happened in April and i am still waiting for the refunds to fully come through, it's been 2 months! For a service which is supposed to be supporting people with mental health they really have done nothing to actually protect customers and have opted into using a financial approach which benefits them. The fact that nobody tells you it's weekly and even after you cancel sessions, because you are actively subscribed to their website, they continue to take money which is not right to me. It was also a shame that therapists don't tell you about any of this either. I think there are probably some genuinely nice therapists on their but i would go down any other route before using this, or have constant tabs on how much they are charging you and when to ensure you are not overcharged. Really disappointing experience and when i did contact them it was obvious they could not care less so i'm grateful that AMEX has been fighting it all and given me credit for disputed charges but it really should not come down to that.

The ease of scheduling and participation is awesome. Having someone to talk to that can share new approaches has brought a lot of improvement to my mental space in general.