Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Love my therapist. Overall a great experience. Once in a while there is technical issues that makes you miss a session. Customer service always makes it good and comps your session or extends your membership.
By Breanna L.
The convenience of scheduling online and completing sessions online can’t be beat. The price is helpful and allows me to keep it in my budget. It took me a few tries, but I found a fantastic therapist who is a great fit for me.
By Deanna Wylie M.
Habe klar und deutlich im Formular gesagt was ich möchte, Berater sagt das er das nicht erfüllen kann, für mich ein viel zu holpriger Start in etwas, was ernst zu nehmen ist, deswegen hab ich auch nicht weitergemacht, 300€ in den Wind geschossen für nichts, nie wieder. Bin echt enttäuscht.
By Markus M.
Response from BetterHelp· Jul 10, 2025
Hallo Markus, es tut uns leid, dass deine erste Zuordnung einer Beratungsperson nicht deinen Erwartungen entsprochen hat. Unser Matching-Team kann dir helfen, eine passendere Person zu finden. Falls du die Dienstleistung bisher noch nicht genutzt hast und nicht fortfahren möchtest, können wir auch mögliche Rückerstattungsoptionen für dich prüfen. Ich habe die E-Mail-Adresse angefordert, die mit deinem Konto verknüpft ist, damit wir dich – falls du weiterhin Unterstützung benötigst – direkt kontaktieren können. Vielen Dank Dein BetterHelp-Team
I bought a month of therapy that is about 200 Euros, i couldn't go to sessions every week due to busy schedule, so i only had 3 sessions, the therapist listens well, but i didn't feel like there's much of feed back from her. I contacted the costumer service to get the rest of my sessions back , they said that the membership is based on the time and not the sessions, so i could only pay again to renew, i'm pretty disapointed, and i don't find this to be worth the value!!
By Up D.
Response from BetterHelp· Jul 10, 2025
Thank you for your feedback here, Up Do. I'm sorry to hear that your assigned therapist may not have provided the service you expected. We can be sure our Clinical Operations team is made aware of this if you're willing to provide us the email address linked to your account. Additionally, while it's true that a paid membership provides you access to the entire platform and all its features (not just a set number of sessions), we can help work with you on pricing a bit in most cases to help ensure it makes sense for you. Hope to talk soon!
Easy to schedule, convenient access, fantastic therapist
By Anonymous
BetterHelp has been amazing and working with me to make life-changing therapy truly accessible. I am so thankful for their financial assistance program and continued support, along with getting matched with an out of this world stellar therapist, because I know my life would be different without this support. I've been in therapy before but never able to get this amount of support that I think I needed and didn't have financial access to previously, BetterHelp made that possible for me. I've seen my relationships change for the better and been impressed and surprised at my own growth in the past 6 months. And being able to get incredible help remotely has been a game changer.
By Corinne
I have been helped with BetterHelp and their teams of doctors, therapists and guidance professionals. I am grateful and super thankful to everyone. People really do care! With BetterHelp you will be a “Better” human. Mental Health is addressed with kindness and compassion.
By Susan G.
BetterHelp truly is better! Offering therapy at a great rate and availability. Living in a rural community with limited mental health resources close to me makes BetterHelp a crucial lifeline to maintain a healthy life. This platform has been life changing for me!
By Cassey P.
