Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
134 reviews
Better Body EquipmentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Home gyms for every space and every budget.
Better Body Equipment (betterbodyequipped.com) has 134 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
134 approved reviews, newest moderated first
Great quality equipment and the team even assists with local pick ups best bang for buck I can find thanks fellas !
By Robert N.
Response from Better Body Equipment· Jan 22, 2026
Thank you so much, Robert! We’re really glad to hear you’re happy with the quality of the equipment and that our team could help with the local pickup. We truly appreciate your support and are grateful you chose us. – The Better Body Equipment Team
They are very professional, the equipment was better than I expected.
By Miguel
Response from Better Body Equipment· Jan 22, 2026
Thank you, Miguel! We truly appreciate your kind words and are glad to hear the equipment exceeded your expectations. We appreciate your support and hope you enjoy your purchase. – The Better Body Equipment Team
Do NOT order from this company. I wanted to support local. This is not local, and the experience was extremely misleading and scam-like. Key facts: -Website claims 1–4 day delivery and same-day shipping for orders placed before 12pm. -After ordering, I waited 4 days with no tracking and no communication. -Phones are not answered. Email only. -After I followed up, I was told the warehouse would ship “ASAP.” Nothing happened. -Another full week passed, still no tracking. At that point I checked BBB and Trustpilot and found many reviews describing the exact same experience. This is not a one-off. Then the real issue surfaced: -They admitted they did NOT have the product in stock. -My credit card had already been charged $2,700. -They said the product would not be available for 2–3 months. -They then demanded an additional $150 in shipping after the fact. When I asked to cancel: -They pushed a 120% “gift card” instead of a refund. -When I insisted on a refund, I was told it could take up to two more weeks because refunds are “processed in order received.” This company appears to operate as a drop-shipper while advertising itself as Canadian-made and shipping from Calgary. That is not true. They took my money knowing they did not have the product and would not for months, then attempted to upsell shipping and delay the refund. Do not be fooled by the website or the positive reviews. Learn from my mistake and do NOT buy from this company.
By Carrie K.
Response from Better Body Equipment· Jan 30, 2026
Hi Carrie, Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment this situation caused — we understand why you’d feel upset, and your concerns are valid. What you described is not the experience we want any customer to have. When expectations around availability, shipping timelines, and communication aren’t met, that erodes trust, and we take that seriously. We are actively reviewing this case internally to understand where the breakdowns occurred, particularly around inventory visibility, follow-up communication, and how options were presented to you. To clarify our intent (not to dispute your experience): when inventory constraints or carrier-related changes arise, our goal is always to be transparent and work toward a fair resolution, whether that’s a refund or an alternative that the customer is comfortable with. It’s clear that in your case, we fell short in how this was handled and communicated. Your feedback has been escalated to management and is being used to improve how we: - Communicate stock status and lead times - Proactively update customers when delays occur - Handle cancellations and refunds more efficiently We appreciate you raising these issues, and we are committed to learning from them and doing better. If you’re open to it, our team would like to review your order directly and ensure the matter is fully resolved — you can reach us at [email protected] with your order number. Again, we’re sorry for the experience you had, and we appreciate you bringing this to our attention. — The Better Body Equipment Team
I placed my order during the holiday sales and was promptly charged. For almost two weeks, I received no updates. After two inquiries about the order’s status, they finally responded, stating that they don’t have the product I ordered. Now that the holiday sales are over, I’m left with money out of pocket, and they’re supposed to refund it “within two weeks.” This is not a typical business practice.
By B G.
Response from Better Body Equipment· Jan 22, 2026
Hi Behzad, Please accept our sincerest apologies. We failed to meet our service standards regarding your order and the subsequent delay in communication. We understand your frustration, especially regarding the timing of the holiday sales. I have personally requested that your refund be expedited immediately. While bank processing times vary, we are doing everything possible to return your funds sooner than the quoted two-week window. – The Better Body Equipment Team
All has been resolved
By Joana
Response from Better Body Equipment· Jan 22, 2026
Hi Joana, We sincerely apologize for the frustration and inconvenience this caused, and we appreciate you bringing this to our attention. Due to the high order volume during the holiday season, some shipments experienced delays beyond our normal processing timeframe. Upon reviewing your order, we can confirm that it has since shipped and was successfully delivered on January 19. We understand how concerning it can be to wait for an update, and we regret that this was not communicated more clearly at the time. Your feedback helps us improve our processes, especially during peak seasons. If you still have any questions or need further assistance, please feel free to reach out to our support team directly—we are always happy to help. Thank you for your patience and for giving us the opportunity to clarify. – The Better Body Equipment Team
The equipment is great quality and the staff is amazing!!!
By Molly B.
Response from Better Body Equipment· Nov 7, 2025
Hi Molly, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the equipment and had a great experience with our team. Your feedback means a lot to us — we truly appreciate your support! 💪 – The Better Body Equipment Team
Perfect equipment! Great innovative design as well as quality that will last a lifetime. Love my squat rack, bar and plates. Way better quality than Rogue.
By Bruce
Response from Better Body Equipment· Oct 21, 2025
Hi Bruce, Thank you so much for the amazing feedback! We’re thrilled to hear that you’re loving your squat rack, bar, and plates — and even more that you find our quality and design top-notch. We take great pride in creating equipment that’s built to last and delivers real performance. We truly appreciate your support and for choosing us for your training setup. Enjoy every rep, Bruce! 💪 – The Better Body Equipment Team
After paying more than $3,000 on equipment, they refused to send my order. After 3 weeks of fighting and then refusing to send what was already paid for and after confirming that they had received the money, I was forced to cancel the order and order from a real fitness store. They told me it would take 2 weeks to refund my order, and then they took more than a month to refund. Stay away from this company.
By Michael G.
Response from Better Body Equipment· Oct 21, 2025
Hi Michael, We’re truly sorry to hear about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide. After reviewing your case, we can confirm that your refund was successfully processed, though unfortunately, delays can sometimes occur depending on the payment provider’s timelines. We’d still like to make this right and ensure all your concerns are addressed. Please reach out to us at [email protected] with your order number so our management team can review this further and assist you directly. Thank you for bringing this to our attention — we appreciate your feedback as it helps us improve. — The Better Body Equipment Team
