BestMove RelocationReviews of bestmoverelocation.com

In January, I spoke with Corey about quotes for my move. Got a quote and paid the deposit. At the beginning, he was good about getting back to me. When it was about 2 months out before my move, he stopped answering my emails and calls. I've been needing to give updates on my move date because it had changed, and then needing to cancel because it was about just under a month out to when I needed to move. No responses. I've now moved and have tried calling, leaving voicemails, and sending emails to the company to get my money back, but no one returned any of it. I finally got ONE call back AFTER I moved and she told me what I need to do. Tried that. Nothing. This company is horrible with their communication and customer service. Don't trust them with your move or any kind of communication from them.

If I could give a zero start review, I would. Quoted 2,000 and charged 8,ooo for a move. I only have a 2 bedroom house. They extort their customers once they have the truck loaded.

Vladimir was amazing .

This booking agent is TOP TIER! Their pricing is competitive and they use A rated carriers for their customers relocations needs. Their Customer Service Manager communicates properly with their customers as well as the carriers! They are very thorough and transparent throughout the booking process and always work through any minor obstacles swiftly and efficiently! Pleasure doing business with you guys!

Sophie, provided a great quote, fast, and awesome service. Dymtro picked up as scheduled and delivered to New Orleans from Minneapolis, after Dymtro stored my stuff two months. Highly recommend - Sophie is the best and love the New York accent and attitude!!!!

I will revisit my review once my delivery is complete however, up to this time this company has been disastrous Two weeks later In the end, my things were delivered from Philadelphia to south Florida in a timely fashion ~~within the five day. Period that I was Quoted It was a difficult process considering this company is a broker. There were six other companies involved in my move. I kept on top of every phone call every email and every promise made. Make sure you ask a lot of questions Although I had some difficult conversations with people within the company, I’d like to give a shout out to one individual named Giovanna Giovanna is the quality assurance manager at Best Movers She did an amazing job and I don’t think things would’ve gone smoothly without her being directly involved One piece of advice would be to NOT underestimate the amount of belongings in your move They will charge you additional fees for every piece added My total cost ended up being just under $4000 but considering that all my things arrived in a very timely fashion nothing was lost or broken. I consider that a reasonable cost.

I paid extra to have my $10k live edge dining room table top, which is very heavy and I let them know that crated so it would not be damaged. They just wrapped it in a blanket and chipped off the corner. They also lost 2 pieces of a custom bed but delivered a similar part from another customer. They also broke a leg off of a recliner but just pushed it back into place. I know this because there should have been lots of chips and debris which we did not find when we went to move the chair. Finally they lost a box which contained my wife's wedding dress which was an heirloom. The team that picked up my load in IA and took it to Chicago were hard working and pleasant but the orange numbered tags don't actually coodinate to any numbers on the inventory sheet. In conclusion the driver that delivered our shipment was the rudest individual that I have ever met and constantly threatened to leave. His name was Moshe Yizhare. He also left a huge pile of wrapping, tape, cardboard in my driveway, refusing to dispose of it. Customer service at BestMove Relocation, just referred me to the trucking company. Would not tell me how to file a claim or anything else. I am awaiting a reply from the trucking company, Next Relocation now.

That 1 star translates to -10 stars. On October 16, 2025, I paid $800 to Best Move Relocation for moving services that were never performed. After they failed to complete the move, the company refused to return my full payment and instead tried to enforce a fake “40% refund policy” that was never mentioned or included in my original contract. The entire experience has been a nightmare. Their representative Diana was shockingly unprofessional — she threatened to put me on hold for nearly an hour simply because I asked for a copy of my original contract, spoke over me, my father, and my daughter, and sent us to voicemail several times without ever resolving anything. Her attitude and behavior created unnecessary stress, confusion, and frustration during an already difficult situation. This company’s conduct feels dishonest and predatory. Accepting money, not providing the promised service, and inventing refund rules afterward is unethical and deceptive. I am pursuing action through the Arizona Attorney General’s Office, the Federal Trade Commission, and small claims court to recover my funds and document their practices. If you value your money and peace of mind, stay far away from Best Move Relocation. I wouldn’t trust them to move a single box. and since, I can't reply to your comment, I will update mine. Your company is full of SHIT. Your company encourages LIARS. You miscomminucate with YOUR venders, and then try and blame the customer. Don't get me started again. This will also be used in court. Also, I'm not seeing where you are seeing the name Monique, however, my name is loud and clear here.