BestierReviews of bestier.net

Ordered a tv stand through amazon. It arrived broken. The DAY it arrived I reached out to bestier to ask them to replace the parts because Amazon would not cover the return cost - they said they would, but topo them 4 days to respond (and only after contacting multiple emails). When I told them the parts numbers, they said they were sold out of those parts. They then said they would refund me through PayPal if I provided them my PayPal email, which I immediately did. They then responded to say they were NOT going to refund me because it was not their responsibility... After already offering to refund me. I responded to say that giving me the run around was not professional, and I would be disputing the charge with my credit card company because they've left me no other choice. They have now ghosted me. So now I'm here to warn other people away... You will not get any customer service from this "business". I'm now out over $300, with a bunch of useless pieces I'm going to have to pay to take to the dump. DO NOT BUY FROM THESE SCAMMERS

The only reason I am writing this as a 1 star is because I can not go any lower. I accidentally purchased an item which was my fault. But it said send an email so I did to get a refund and they will contact you. Never got an email back so I followed up and still nothing. Then the thing actually came to my house and I sent another email and still did not respond so I was pretty much forced to make it. I made it and it looks even worse than the pictures show. Horrible product, even worse customer service which I wouldn't even think possible. Absolutely avoid this company at all costs and buy it somewhere else. This is the worst experience I've ever had.

Bought a defective lift chair from this company through Hone Depot. Tge chair stopped working after a few months and when I contacted Home Depot they said it was a Bestier problem. Well, the company is overseas abd they kept sending out parts that did not fix the problem. Finally after 6 months of going back and forth I asked for a new chair or refund. Their answer was sending more parts that don't work! Buyer beware!!!!!

ZERO stars? Purchased a "standing desk" from Bestier from Walmart. Directions were COMPLETELY wrong, and I've put together my share of "flat pack furniture" in my life to know that CAD CAM products don't get screwed up in transit, it's the CAD CAM's operator that gets the settings/measurements TOTALLY WRONG. HOLES IN THE WRONG PLACE. BOLTS WITH SNAP OFF HEADS, THEY ARE SO SHODDY! THE QUALITY OF CHEAP CHINESE CRAP HAS TO STOP. NOW I'M GLAD THAT THERE'S A 50% TARRIFF ON CHINA. And now? Even Walmart won't carry their crap. Utter crap.

do you like buying Ikea products where you can spend days putting things together. Bestier is the same or worse. And they say they respond to emails in 24 hours since they don't even have any phone support. Don't believe it. They have not responded to anything and the directions and hundreds of parts are tedious and confusing. Lastly , the displays that look like wood and pressed wood so don't drop even one as they break Very easily.

This has been an extremely unprofessional experience. I paid for a service that was never delivered, despite repeated promises and excuses. Staff member Daniel who head the accounts department is very unprofessional taking money without any intention of completing the work. I strongly advise others to avoid this provider.

By far the worst customer service. The boxes aren’t packaged well & Fedex can care less. My box arrived completely damaged missing hardware & cushions. I reached out to customer service sent in photos & was told to give it 2 days they’d either send out the missing pieces or send a new order. They took several days to get back to me. I was then told that they shipped out a new order. I never got a tracking number. Several days later they let me know that the item was out of stock & asked if I wanted a refund. Its been another 3 days & they have yet to issue a refund or answer any of my emails. I have called them several times with no answer. I then had a friend call and they answered automatically. When I finally spoke to someone she claimed to see all my calls & emails but I guess she decided to just not answer. Please just buy from a different brand

Ordered an item from Amazon and was neve received. Beware of the seller they will give you the runaround. Should not be on Amazon I am out money and product.