Scammy/AWFUL customer service
I needed a driver’s-only insurance policy to meet North Carolina’s requirement for getting a license. I received an email from Best Buy Insurance promoting “Non-Owners SR-22 Insurance Plans As Low As $10 A Month!” That was a complete bait-and-switch. Jessica Rojas, the agent who contacted me, called multiple times and quoted me $89/month — nearly nine times the advertised rate (her number is, 949-989-4299, do NOT answer). She claimed I could call back the next day, cancel, and get a refund for any unused coverage. That was a lie. What followed was an absolute nightmare. Best Buy Insurance handed me off to Dairyland Insurance through some agency called Breana’s Insurance Services. It was like playing a game of insurance telephone — no one knew what was going on, and no one took responsibility. Jessica Rojas has never once answered my calls. Every attempt to reach her goes straight to voicemail. When I call her office, I either get vague promises to “leave a note” or I’m abruptly transferred to random branches mid-sentence, by very rude & disrespectful receptionists. I've emailed everyone involved and the only response I got was from Dairyland — who told me I could face early cancellation fees, directly contradicting what Jessica Rojas had promised. I would rate this 0 stars if I could. This entire operation is shady, disorganized, and clearly designed to confuse and trap people. Avoid Best Buy Insurance, Breana’s Insurance Services, and Dairyland at all costs. Don’t fall for the low-price bait/false promises like I did. You’ll just end up frustrated, out money, and without support when you need it.
By Laura