Stuff nobody else has
I needed some back rack struts and cable hangers that nobody else had in stock. Ben's Cycles had it in stock and ready to ship. Thanks!
By Customer
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
I needed some back rack struts and cable hangers that nobody else had in stock. Ben's Cycles had it in stock and ready to ship. Thanks!
By Customer
My first time to order at bens cycle. All parts are complete here. Success bens!
By Customer
Fast delivery, very acceptable prices and courteous salesforce (spend a bunch of time with me on the phone to answer my questions).
By Anthony
Bought a demo Specialized Elite from Ben's that had to be shipped across country. Shipped the next day and arrived safe and sound. Gotta love free? shipping. Courteous on the phone. I think Ben could squeeze blood from a penny and paid a little more than bike bluebook. 30 day return policy was piece of mind. One small scratch on the frame, otherwise perfect. Thanks Ben.
By Dave M.
Ben's has many parts that makes restoring old road bikes fun. Most of the products I have purchased from Ben's would not be carried by my LBS and would be too much work to even try. Ben's makes it easy for old school bike geeks all it takes is a few clicks on your computer and it shows up at your front door a few days later.
By Ken G.
Ben's have a great selection of parts and the prices are very fair. Shipping is fast and accurate.
By Scott H.
I've ordered from Ben's for nearly 20 years. Always perfect, always timely, and always trustworthy. They really are a spectacular company with good people and great products.
By Mike from I.
I ordered a cog on a Monday I received it by Wednesday impeccable timing I was super surprised and satisfied.
By Taylor