Very rad!
The best! Super fast!!
By Chris from Birmingham, A.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
The best! Super fast!!
By Chris from Birmingham, A.
ordered a seat post and it was here before the week was over
By Don D.
Super fast shipping, item as described, very professional, seamless transaction! Definitively do business with these guys again!
By Scott W.
No problems at all-- gloves were received within 3 days of ordering them. No damage or other shipping problems noted. NOTE: These are the warmest cycling gloves I have yet to find. They have already been out for 5 hours in temperatures below 40 degrees Fahrenheit, and they kept hands and fingers toasty warm.
By Bill A.
I tend to try Ben's for hard to find yet non-exotic parts and they always come through.
By Andy
Easy to order, appreciated first sale free shipping. and prompt delivery.
By Neal M Aiello, New J.
Best customer service, best products, and very competitive prices across the board. Highly recommend Ben's Cycle.
By Peter H.
I grew up in Milwaukee and have known about Ben's for year and years. I have started using them online for a couple of years and find them fast and convenient. I find they often have parts that other bike shops don't have. I always check on Ben's.
By Jeffrey K. H.