Nice people good service
Called up to see if there was an item in stock, they checked, made sure my order was filled and got it in the mail that day. Much appreciated.
By Chicago C.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
Called up to see if there was an item in stock, they checked, made sure my order was filled and got it in the mail that day. Much appreciated.
By Chicago C.
These guys rock! Prompt, helpful, competitively priced, and resourceful...Vince and the team at Ben's are the best!
By Tim
good service, prompt shipping, reasonable price.
By Customer:Nikolay
Had problem with the item I ordered and customer service responded promptly to resolve it.
By Jim
I ordered on a Friday and I got the email confirmation that it was packed and shipped first thing Monday, arrived on Wednesday and was riding Wednesday night!
By Customer
Good communication, great prices and fast shipping. Thanks guys!
By Customer
Order promptly processed and shipped. Cheaper than Amazon. Received coupon for 10% off next order.
By Satisfied C.
I was in need of a Mavic freehub spacer, which aren't the easiest part to find. Ben's cycle had it for a great price and got it to me quicker than any other bike store I have ordered from.
By Ben