Excellent retailer
Excellent retailer. Bought some bicycle rims from them, free and fast shipping. Good communication.
By basjan
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
Excellent retailer. Bought some bicycle rims from them, free and fast shipping. Good communication.
By basjan
Great store for hard to find items#
By William
Quick, had rare stock, no issues.
By Liam D.
Fast delivery, good prices, quality products
By Thomas G.
Initially the products I was looking for were out of stock; however, all else was a pleasurable experience.
By Customer
Always the best for track related items.
By Vance M.
Bens Cycle is always excellent to work with. The price was perfect. The part,perfect. Bens has a top notch website in my opinion,great communication and fast shipping. Thank you and I understand why you're company has been around,far past the rest. Phil Chandler,AZ
By Phillip- Phil Wood O.
I'm a 'do it yourself' cyclist, have done all the work to my bikes for years (build indestructible wheels!). I mainly buy parts, common like tires, hard to find like non-standard cluster spacers and cleats/toe clips/straps for old school and track pedals. Ben's has served me well since I found it a few years ago, has had many of the parts I have needed. I always see what they have when I need something and they often get my order,
By Robert