Great company!
Great products, good prices, free and fast shipping!
By Mario S.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
Great products, good prices, free and fast shipping!
By Mario S.
I own a couple of bike shops on the western side of the state. I needed a discontinued King headset in purple for my wife's bike. You guys had one and sold it to me at a discount. Thanks for the great service!
By Kevin Miller, Shop Owner, Blue & Green Heron Bicycle W.
The only place that had what I needed
By Customer
The DZR H2O shoes are very nice in appearance and quality. The package arrived at our house sealed in black plastic. When the plastic wrap was opened a very strong chemical smell filled the room. The shoes had to be taken outside. The shoes now have been allowed to "air out" in the patio for two weeks. The smell is still quite strong from a few feet away. Ben's Cycle has been good to work with getting the shoes returned. We would have like to have kept the shoes.
By Ben K.
Response from Ben's Cycle· Aug 25, 2015
Hi Ben, We're very sorry the DZR shoes you ordered were in that condition and that another pair were not available to exchange. We stand behind everything we sell and glad you contacted us so we could get those shoes back. The only thing we could ask; if you could use trustpilot to rate our service and not the product itself. We would love if you left a product review on our site under that particular product for future customers to know that you received a pair of shoes that smelled like an adhesive factory. DZR will surely know when we return them. Thanks and sorry for the trouble, The Ben's Cycle Team
Ben's cycle website was easy to use. The shipment was quick and well packed and the product was as advertized. I would have not reservations about purchasing from this vendor again.
By Customer
Ben's seems to have a lot of those niche products that other places don't carry, especially from Japanese makers. Order and shipping is reasonably fast, packing is professional and prices are decent. No worries.
By Jake
Hard to get/ high quality components with Prices that are great, shipping is fast, very responsive to my email questions. I've had a couple orders with Ben's Cyclce and will do more business with them in the future for sure.
By Brent S.
Great product as expected and fast delivery.
By CMK