Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
17 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Benross Marketing is listed under Furniture Stores.
Benross Marketing (benross.com) has 17 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
17 approved reviews, newest moderated first
I have tried for several days to return an item I purchased but not getting any satisfaction whatsoever from them. They are not answering their phone and I have failed several times to send an email to them . So not good customer service from them
By Mrs Gloria K.
Product delivered with parts missing. Refused return.Avoid at all cost.
By Carl Scully H.
Two Black & Decker electric airers. On the same order but came days apart. We’re in a disgusting condition. Boxes holed, torn and falling apart as they were soaking wet. They must have been left outside in the rain for weeks. These were a present and had all the hassle of having to return them. Shame on Costco for using this company and delivered by Evri.
By John P.
My delivery failed to arrive, they use Evri! I am now struggling to get a refund. They don’t answer the phones or respond to emails. Very disappointing.
By Consumer
I brought 20 clothes pegs from them , 7 of them just snap before I used them , and they were made from Black & Decker rubbish won't buy nothing else from them ever again
By Colin P.
I ordered a beige parasol from them and they sent me a horrible one that has nothing to do with what I ordered. Now they’re telling me I have to pay to return their mistake — unbelievable. I absolutely do not recommend buying from this company.
By Eva
I purchased a percolater from this company which stopped working soon after I bought it it took 11 emails for them to reject my claim purchase orders,tracking No supplied still rejected my claim steer clear of this group
By DUNCAN B.
if i could give 0 stars i would. Purchased their slow cooker.. buffet slow cooker and another electric cooker via tik tok shop but with Klarna on the 19/11/24.. I returned items the very next day of receiving them without opening as i felt i didnt need them anymore.. i did a tracked return with royal mail and till this date issue of items delivered from their side has not been resolved, klarna has resumed my payment of £120 as the returns has been declined.. tried contacting them to atleast let me know of they got the parcels or not so i can claim with royal mail and still nothing!
By Annie
