Good move out, Not so good move in
The staff moving me out of my condo was efficient, friendly and very professional. I was very pleased with the service and was looking forward to delivery of my belongings after BenHur stored them for 5 days. Upon arrival at my residence, the crew unloaded my belongings promptly. The staff had trouble maneuvering my armoise up the stairs and eventually forced it up the staircase and damaged it. The foreman advised that he would submit pictures and a manager would contact me on Monday to review the claim. I called on Wednesday to follow up and was informed the staff member had never submitted the pictures nor advised the department of the damage. This was very disappointing as I had a great experience with the move out but was very disappointed with the move in and the way the foreman handled the damage claim. I would be hesitate to use Ben Hur again or recommend them to friends now.
By Jezze
Response from Ben Hur Moving Inc.· Dec 30, 2014
Hello Jezze. Thank you for giving us feedback form your move. While there is never a 100% guarantee that every move will be flawless, we do guarantee to fix and correct things when they go wrong. We addressed the handling of the armoire with the foreman of the job, to make sure a lesson is learned for future moves. Also, Ben Hur Customer Service Department is contacting you today to address and resolve your claim of the damaged armoire. We sincerely thank you for your business.