Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
343 reviews
Belle FlameSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
Belle Flame (belleflame.com) has 343 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
343 approved reviews, newest moderated first
Nice product, but awful customer service and misleading promises. I was told the unit I purchased would ship in 3 days and 3 it took 4 weeks to ship out. My calls and emails were ignored, and every time I got through to their operator on the phone, I was told to hold for their sales rep and then justbgot disconnected. Time and time again. Very bad experience.
By Raul O.
I received the Bromic Heater on February 24. When I was able to hire an electrician to instal the unit it was March 6. When the installer opened the element it had a crack in it. I reached out immediately to this company with photos and documentation of the product being damaged. Three weeks later, their response was " We have to submit a shipping claim to the shipping company within 72 hours after an item being delivered or received. After that they won’t allow the claim. You need to purchase a new model for it." I have never heard such nonsense! People get deliveries everyday that do get opened immediately. Especially in the construction industry. This company has terrible communication and do not look out for their customers. I am having to purchase the element which cost $200 if I want to use the heater. I will never consider business with Belle Flame.
By Jennifer Covington M.
Great Grill Hood is heavy, would have liked to see better closing mechanism
By joseph S.
out of stock piece ordered, didn't come with the initial delivery. appreciated the quick reply to inquiry, but would have been nice to have been notified before i had to ask. everything is on good shape now.
By august H.
We had a great experience with Belle Flame! Not only were they able to offer us the best pricing for our gas fireplace unit, the customer service team was highly responsive and prompt in getting us what we needed. We're so excited to install the unit in our new home! Thank you!
By Jillian L.
Belle Flame delivered my product on time.
By Jill N.
Great deal- so far the best price.
By Janine Y.
Heating element was damaged in transit. Reached out to ask for a replacement and received one within a couple of days. Great customer service
By Paul
