Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
343 reviews
Belle FlameSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
Belle Flame (belleflame.com) has 343 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
343 approved reviews, newest moderated first
wrong size?????????????
By michael R.
Response from Belle Flame· Dec 21, 2022
Hey Michael, This is definitely not the type of experience that we want you to have. Our team already responded to your email regarding the wrong size item and we wanted to make sure that we have covered all your concerns/issues with your order. We are always striving to improve our services and products. Thank you for your business!
I purchased some Maya Bowls fire pit and the quality was amazing, i waited for almost 4 weeks before they delivered it but it was really necessary because of the quantity of those fire pits. Advise the color Gray will give a different look to your pool.
By Foyeu W.
Response from Belle Flame· Nov 28, 2022
Thank you for your business and the good review, Foyeu!
This is my second time shopping on this website and @lionel made everything easy for me again. definitely come back.
By Grace M.
Response from Belle Flame· Nov 28, 2022
Thank you for your valuable feedback. Belle Flame Team
Very helpful with everything I needed! Answered all my questions and fixed my order!
By michala B.
Response from Belle Flame· Nov 28, 2022
Thank you for your valuable feedback. Belle Flame Team
Belle Flame is a reputable company, Excellent Service.
By Alfred
Response from Belle Flame· Nov 28, 2022
Thank you for your valuable feedback. Belle Flame Team
The website has a wide variety of items but when I was unsure of what I needed I was able to call and discuss the firebox vision I had with customer service. The customer service employee was very helpful and helped me order a custom firebox that I absolutely love. Granted it did take a while to arrive because it was a custom item but it was well worth the wait. I will be recommended this website to anyone who is shopping for similar items!
By Jennifer
Response from Belle Flame· Nov 16, 2022
Thank you for your valuable feedback. Belle Flame Team
This site is a scam. Address is an apartment in Smyrna, GA. When I called the phone number it goes to voicemail mail. Other fake websites have been created with the same phone number on the site. DO NOT BUY FROM THIS WEBSITE!
By Teresa B.
Response from Belle Flame· Nov 16, 2022
Hello, We can see that you requested a cancellation of your order from our website. Once your request was made, we promptly cancelled your order and refunded you for the full amount, and we were transparent in communicating this through email with you shortly after you placed the order. Being an e-commerce website, we work directly with our suppliers and don’t currently have a physical storefront, hence why we don’t have a storefront address associated with our site. You may have also been attempting to reach us by phone after working hours, so we were unavailable to take your call. Additionally, we can assure you that no fraudulent websites are associated with Belle Flame or our team. We treat our business with the utmost consideration and always strive to provide excellent, reliable service to our customers. If you have any unresolved concerns, please feel free to reach out to us. Thank you, Belle Flame Team
