What's not to like
What's not to like. Excellent product exactly as described. There was a delivery issue but that was on FedEx and not BedStory. Customer service is excellent, personal and responsive. So far so good.
By Rev. J. C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
291 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 201 reviews with 5 stars · Clear filters
What's not to like. Excellent product exactly as described. There was a delivery issue but that was on FedEx and not BedStory. Customer service is excellent, personal and responsive. So far so good.
By Rev. J. C.
Ordering was quick and easy. Can't wait to receive my new mattress. Thanks!!
By Edward C.
Excellent personalized customer service.
By Brandy
great topper, most comfortable and well worth the cost
By Mary M.
This bed is very comfortable and very supportive maybe I would say the only problem with it is you don't want to get out of it 🤭! I sincerely praise Jesus Christ cause He helped me with this bed in the Queen size I believe! And I gave it to my nephew cause he needed a new bed!
By Joshua W.
I had the opportunity to sleep on the brown mattress before I decided to get one,of course that and the price help! Easy and friendly website.
By Sara Martinez W.
We found a solution. Helpful customer service
By Shalala V.
Great value! Great product! Love it! Arrived quickly. Very pleased with my purchase!
By Katie