Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
291 reviews
BedStorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 201 reviews with 5 stars · Clear filters
This is a great and professional company, excellent customer service was very professional and was very understanding about a solution for the mattress. unfortunately. after using the mattress for a few days we realized it was sagging at the center and decided to request a return. no issues with the refund. Thank you BedStory
By Norberto H.
Tolle Firma und ein außerordentlich freundlicher und kompetenter Kundenservice. Selbst nach 8 Monaten noch sehr bemüht und sehr entgegenkommend. Jederzeit und auf jede Frage kommen freundliche Antworten und man sucht immer eine Lösung. Hier ist man als Kunde sehr gut aufgehoben
By Stephan Herzig D.
Sehr netter und vor allem schneller Kundenservice, es ging weit über Standard hinaus
By N. Melanie W.
The Bedstory Mattress is very comfortable, I wasn't expecting that for a 4" thick mattress. I had an issue expanding it but the customer services helped me promptly giving tips on how to fix it. I recommend.
By Gustavo A.
Very well made and packaged. I have never purchased a mattress online but no worries when dealing with Bedstory. Communication has been perfect and our satisfaction has been earned by this great company. I will recommend to friends and family as we are very happy with our purchase.
By Paul B.
Hat länger gedauert bis der Topper entfaltet war.schneller Versand, guter Service.
By KLAUS-PETER
Customer service is great! They answered back quickly and handled my concern with professionalism.
By Vanessa P.
Great company, excellent customer service. The mattress was delivered promptly, sadly after using it for a few days we realized it was not comfortable enough for our body types and decided to request a return. Our request was delt with promptly without any issues. Thank you
By Craig B.
