Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
291 reviews
BedStorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 23 reviews with 4 stars · Clear filters
I recently purchased BedStory’s premium hybrid mattress and it was too firm for my liking so I reached out to customer service. Within three days BedStory had satisfied my concern to my satisfaction. Thank Ada for helping me through it all!
By Liliee O.
J'ai acheté un surmatelas via amazon. Après un mois, il sentait toujours aussi fort et me donnait des maux de tête. J'ai contacté le service à la clientèle. Ils ont été vraiment rapides et à l'écoute.
By France M.
The mattress started dipping in the middle after 9 months. I emailed customer service and they responded quickly and helped resolve the issue.
By Charmaine G.
I was unable to use the mattress topper for a number of different reasons. However I am extremely satisfied with BedStory for the compensation they are providing.
By Catharine E F.
The mattress didn’t initially expand to the height as described. When I wrote to customer service, they were really quick and helpful to find a solution
By Staci K.
I had a small issue with my order but their customer support team was super reaponsive.They do their best to ensure my satisfaction.Recommended!
By Daid S.
I love the comfort of my mattress topper. The one thing I am concerned about is how to get the lumpy crease out of the topper where it was folded for shipping.
By Mary A.
The topper we purchased is much firmer than we expected it to be which is great. It's firm but has a little give to it. Our current mattress is 3 years old and became too soft. This topper has helped us sleep better.
By Jim B.
