Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
291 reviews
BedStorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 201 reviews with 5 stars · Clear filters
I was not happy with my purchase and requested a return/refund. The process was straighforward and they accepted my return and provided a full refund on my purchase. I would purchase from them again, just not this particular product.
By Aaron S.
We contacted customer service and they were great and fast helping us with our concern. Thank you so much!
By Ileana C.
Very good customer service. After sale support !
By Patick M.
My experience with Bedstory turned out to be a test of the policies of Bedstory. I ordered a King firm mattress topper, which turned out to be too firm for our needs. I inquired about their return /refund policy, and they offered several solutions. Ultimately, Bedstory upheld their satisfaction guarantee, despite some challenges, resulting in my total satisfaction.
By Sal M.
I ordered a BedStory topper that unfortunately turned out to be a bit too firm for me, but the customer service was absolutely outstanding. Emily from the support team handled everything with kindness and professionalism; she replied quickly, understood my situation right away, and offered a very fair solution.
By Ben D.
I had a great experience with BedStorry. I ordered a 4 inch mattress from Amazon. When it arrived and was totally set up it only expanded to 3 inches. BedStory was quick to respond to my concerns. They offered a discount or I could return the mattress. I chose the discount because returning it was too difficult. Bedstory with their response and resolving my problem. I will definitely buy from them again in the future.
By Laura S.
We had some questions before we ordered the bed. Customer service was amazing. Friendly and Quick to respond. We ordered the bed. Our first time to order a bed on line. We are 69 and a little concerned. The bed arrived in 2 days and seems well made. It was easy to set up. However the bed was firmer then we expected. So we emailed Customer Service and Emily responded quickly, friendly again a AMAZING experience. We highly recommend this company Bruce
By bruce B.
I highly recommend bedstory just because of their customer support team. I was having some issues with the mattress i have purchased but the way their customer support team resolved my issue was amazing.
By ahmad A.
