Placed my order on Feb 2 still don’t…
Placed my order on Feb 2 still don’t have it. Says it’s still waiting for fulfillment. Almost a month is poor customer service.
By Sue M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,999 reviews
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Our StoryFounded in 2005 with over 20 years experience in the beauty retail market and the intention of offering beauty gurus a place where they can find expert advice on the products they love most while getting the best price online. With education, product knowledge, and personalized customer service as the top of the list of our ideals, beautystoredepot has positioned itself as a worldwide leader in online beauty retailers.What Makes Us Different?Superior customer service with a personalized approach - you're not just another customer, you're our customer.Lowest price on all 4000+ products - 120% Low Price GuaranteeEducation for our customers - we want you to make the right choice, and we can helpMost respected and trusted brands available - we only offer the best for our customers We believe that through the years we have not lost sight of our original commitment and continue to pursue excellence and your satisfaction. We are glad you found us and we are here if you need us. Contact us anytime with questions about products, what will work best for you, or just talk about beauty products and our experiences. Happy Shopping!
Beautystoredepot (beautystoredepot.com) has 1,999 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,999 approved reviews, newest moderated first
Placed my order on Feb 2 still don’t have it. Says it’s still waiting for fulfillment. Almost a month is poor customer service.
By Sue M.
I placed my order on 1/24/23. A week later I tried to reach customer service by phone and e-mail to know the status of my order. No answer. I waited 2 more weeks. Tried again. No answer.
By OSTROVSKAYA/TATYANA
Never heard from anyone concerning my order and I finally emailed and questioned about my order. I found out they were moving and it would be at least 2 weeks before they could mail it out or longer. I received a refund and had to order elsewhere.
By j W.
Best service, great prices, very good
By Rose. O.
Ordered weeks ago & still have not received my order. No communication at all. Ready to cancel -
By Gina L.
I never received my order.
By Kathy
I ordered my products January 23 of this year. My credit card was charged on the 24th of January. Here it is… February 21 and I STILL have not received my products!!! I have called and left messages several times. No one answers the phone and no one calls back! I have reported this company! Do NOT order from them!
By Diane M.
I never received the item I ordered.
By Traci J.