Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,853 reviews
Beauty Pie™ - USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Beauty Pie™ - USA (beautypie.com) has 5,853 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
5,853 approved reviews, newest moderated first
I am obsessed! I love the no name /white label approach and pricing. Don’t feel like I’m missing anything, most importantly, efficacy. Shipping is fast, even to the US. Now I’m hoping you’ll deliver to South Africa at some point!
By Lisa S.
I've been a Beauty Pie member for several years now. I've spent a great deal of money with this company. Recently, my last order was mailed to my old address (even though I had changed my address in my profile and had placed other orders from Beauty Pie using my new address with no issues). My order never came and after checking, realized they mailed to my old address, so I reached out to customer care. No response. Reached out again. No response. Reached out a 3rd time and finally got an auto generated AI response. Didn't hear back from a real person for nearly 2 weeks. Then to add insult to injury, this person clearly didn't read my complaint and automatically assumed that I just needed to "check around my neighborhood" because they showed it as "delivered". So I had to explain for the umpteenth time it was sent to the WRONG address. Then to further add insult to injury, instead of just sending a new order out or refunding my money to a YEARS LOYAL member, they have a document to fill out and send back stating that I'm telling the truth about never receiving my package. Not even an easy PDF I could fill out, but something I have to print, fill out, and scan back via email. The whole situation has been ludicrous and honestly is making me want to leave BP and get my products elsewhere. HORRIBLE customer service and treatment of someone who has been a loyal member for so many years. Just send out another box of goods to me. Goods I have paid for. No questions asked. That is what good customer service would do. You clearly see I have been a member for many years -- treat me as such.
By Evangeline
Response from Beauty Pie™ - USA· Aug 4, 2026
Hi Evangeline, Thank you for sharing your experience, and we’re genuinely sorry for the frustration and inconvenience this situation has caused, especially as a long-standing Beauty Pie member. We completely understand why the experience was disappointing. We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused. When an order is reported as missing, we do ask customers to complete a declaration form as part of our process for investigating and replacing an order. We’re sorry that this was not explained clearly to you. The form does not need to be printed — it can be completed digitally and returned by email. Regarding the address, while your Beauty Pie profile may have shown your new address, it appears that the address attached to this particular order may have been your previous address, potentially due to the address held by Apple Pay or another saved payment/delivery detail. We appreciate that this is particularly frustrating when you had successfully received previous orders at your new address. We’ve now emailed you directly to confirm that your replacement order has been arranged. We’re very sorry it took longer than it should have to get this resolved and that our earlier responses did not properly address what had happened with your delivery. Most importantly, we’re sorry that the communication you received made you feel that your loyalty to Beauty Pie was not recognised or valued. That is not the experience we want for any of our members, and certainly not for someone who has been with us for several years. Thank you for giving us the opportunity to put this right. If you have any further questions, simply reply to that email and we'll be happy to help. Best wishes, Rachel from Member Happiness Beauty Pie
never got my order, and the customer service is ignoring my many attempts for help.
By customer
Response from Beauty Pie™ - USA· Jul 31, 2026
Hi Barbara, We're so sorry to hear about your experience, and we completely understand how disappointing this must be. This is not the experience we want our members to have, and we sincerely apologise for both the delay and the lack of communication. To put things right, we've arranged a replacement for your order and have also reached out to you via email with further details. Please check your inbox, and if you have any questions or need any additional assistance, simply reply to our email and a member of our team will be happy to help. Best wishes, Grace from Member Happiness Beauty Pie
So happy with the moisturizer products
By Mary Sue G.
Great products, optional membership offers lower prices but no deadly subscriptions!
By MSOcean
I received an order confirmation and nothing since; item was never delivered. I reached out to customer service and never got a response!
By SB
Response from Beauty Pie™ - USA· Jul 28, 2026
Hi SB, Thank you for taking the time to share your feedback, and we're very sorry for the delay in getting back to you. We'd absolutely love to the opportunity to resolve this for you. We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused. We're really disappointed to hear that you're still waiting on your order. Please be assured that we have now responded to your email with more information regarding your Beauty Pie order. Please be assured that we will get your goods to you so that you can enjoy your Beauty Pie products! We really appreciate your patience and your feedback, as it helps us identify where we need to improve. If you have any further questions, simply reply to that email and we'll be happy to help. Best wishes, Rachel from Member Happiness Beauty Pie
Great products at reasonable prices—what more could you ask?
By Tigrrrl
I think you are products are very reasonably priced. Though I’ve only purchased two, they both go above and beyond their purposes. I am on my 3rd neck and décolletage spray. I’ve seen amazing results. I keep one in my frig for hot summer days, so serves a dual purpose. Your shipping is quick and issue free. I would love to represent you on social! Big fan!
By Tyger
