Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,017 reviews
BeautylishSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Beautylish was founded in the fall of 2010 with a simple purpose—to create a community where beauty lovers could share their collective beauty wisdom. People loved it, and our community grew to hundreds of thousands in a few short months.Beautylish rapidly became a valuable resource for the discovery of beauty products. Yet the experience felt noticeably incomplete because we weren't able to assist our members in purchasing the amazing products they loved. This led us to launch our own online boutique in 2012.We feel that the world is not short of beauty products, stores, or stories, but somewhere along the way, it became short of specialness. Beautylish exists to find exceptional products, tell the inspiring stories behind them, and deliver them with thoughtfulness. We believe an amazing customer experience is driven by a personal relationship with our customers.
Beautylish (beautylish.com) has 3,017 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 24 reviews with 2 stars · Clear filters
took way too long EDIT: I didn’t receive order until today, March 4th
By Rachael G.
Response from Beautylish· Mar 4, 2020
Hi Rachael! I see the order was placed on February 12, which we shipped out that same day. Let us know if you ever have any questions regarding delivery timeframes prior to placing an order and we are happy to help!
My daughter had to show me how to fix the pallet. Several was crumbled so she added drops of alcohol to make it solid again. Should've ordered from Jeffree like I normally do.
By Tiffany L.
The package itself was done really well. There was no breakage. However, the pallet itself smells like gasoline. I’m not entirely sure where that is coming from.
By Crystal W.
Response from Beautylish· Mar 4, 2020
Hi Crystal, thank you for reaching out! The scent may be the raw materials of the product, as Jeffree didn't use any scents in the Blood Lust palette to cover up anything. If you wish to return the item, feel free to reach out to us at [email protected] and we can help set that up for you!
Ordered some things on beautylish and I got an email saying it was delivered and I have checked everywhere and nothing. Will beautylish re send it out? It was suppose to be a gift and I dont have time for this when it was supposed to be delivered a few days ago! Help!
By Rebecca C.
Response from Beautylish· Jul 30, 2019
Hi Rebecca! Thank you for your feedback and I am truly sorry to hear this happened. Please reach out to us at [email protected] so we can further assist you with this order and get this resolved. Thank you!
Usually don't have an issue but I do not have a tracking number or shipping confirmation after 2 days when others are receiving their products already.. I do not understand. The only other problem I had in the past was receiving the wrong shade and being stuck with it. *EDIT: I had a problem with the checkout section of the site where I chose one thing but it was different in the cart (I theorize that this happens when something is limited quantity/out of stock which is extremely common on the site) but I didn't notice it until much later when I opened the box* I also do not like the fact that nobody can tell me what is happening or what my status is and when I should be receiving my items. **EDIT: There should never EVER be any reason or excuse to go 4 business days without sending someone a shipping email. When there is a HUGE launch yall need to make sure to have more than enough labor scheduled to work round the clock in order to properly fulfill orders for your customers. "Fast" delivery(free over $35)is one of the most important things to your customers and it is what you guys are known for and is the main why people buy from you. If your company starts slipping people will go elsewhere. Also your customer service members need to learn how to actually answer the questions that they are asked by customers point blank instead of giving regurgitated responses. We like to know exactly what is going on.
By Mrs Kevin S.
Response from Beautylish· Jun 26, 2019
Hi Mrs. Styles, Sorry to hear about this experience! Looking at the status of your order, I see that our team is working hard to wrap up your items at this time. Since our current processing time is 1-3 days, your order will definitely be shipping out shortly and we'll be in touch with the tracking details. I was also able to locate the order with the incorrect lipstick shade, and see that my colleague advised that the shade you received matches to what is listed on the order summary. We'd certainly be happy to assist you with a return if this color is not working out for you, and can also provide you with a prepaid mailing label. Please feel free to reach out to us at [email protected] if you need further assistance, or if you have any additional questions or concerns!
Customer services are awful. Everything is our fault they take no blame in the way they send or package items.
By Huw
Response from Beautylish· Jun 20, 2019
Thank you for reaching out and I'm sorry to hear! I looked into your account and it does not look like you have purchased from Beautylish directly since November 2018 and no issues have been reported to us since then. If you perhaps had another account on our site that we could further assist with, please reach out to us at [email protected] so we may take a further look on your behalf.
Beautylish claims that shipping takes 3-5 business days and I usually get my packages within that time. This time, however, the delivery estimate in the order confirmation they sent me was 10-12 days after the order date (despite the item being in stock and being shipped on the first of the month) and when I messaged them I did not receive an explanation and they blamed the courier despite the fact that they (Beautylish) were the ones to give me the delivery estimate. The last time I ordered from them was about six months ago and apparently during that time they decided to stop sticking to the delivery commitment. I will not be ordering from them again. I have received packages from other countries faster than this.
By Rachel
They are fake.
By Jane M.
