Bear MattressReviews of bearmattress.com

I loved the clean idea of a mattress, but the web site is hard to speak with a person, get questions answered and allowing live access to my computer felt off. The web site is not the easiest to navigate and get all the info needed. only after going ahead with the purchase did i see the removal fee which is high and the box spring I am worried it is cheaply made and extremely expensive but I am assuming it will help with the cooling aspect of the mattress. The added extras felt wrong also, if I am spending more for a cooling mattress then include it don't add another $200 fee to make sure i know i have the right one.

Simple website, straight to the point

Good online experience and ease of information.

Easy interface; payment options a plus; 0 apr on 18 months sold me. Love time warranty.

I compared bed information researched with AI.

All I've done is order. That was relatively easy. I'll update the review after receiving the product.

After countless hours of searching, reading reviews, and visiting mattress stores in person, I finally settled on a Bear Mattress. It seemed to check all the boxes, and at the time, it came with a lifetime warranty. I ordered the Elite Hybrid. At first, it was great — really comfortable, and I was happy with my purchase. But less than a year in, it started sagging horribly. For context, I've had two previous mattresses on the same bed frame, and both lasted at least 15 years without issue. This clearly wasn't normal wear. I contacted Bear and went through their warranty process: sag measurements, photos, tag images, the whole routine. They agreed to send a replacement, but initially told me I'd have to pay to have the defective mattress hauled away. After I pushed back, they waived that fee. The replacement arrived — and it wasn't the same mattress. It was noticeably softer and smaller than the original Elite Hybrid I'd purchased. My sheets didn't even fit it properly. When I complained, the only thing they offered was a mattress topper. That's when the real problem started. My back began hurting so badly that I was in pain every single morning. The only relief I got was when I traveled and slept on a different bed — which told me everything I needed to know about the source of the pain. When I went back to Bear, they told me there was nothing more they could do. I was essentially stuck with a mattress that was hurting me. I went into this purchase trusting the reviews and the lifetime warranty. What I got was a mattress that failed within a year, a replacement that wasn't what I ordered, and a company that washed their hands of the problem once they'd done the bare minimum. Buyer beware.

I believe this is a good mattress.