I ordered the wrong size
I ordered the wrong size. Diana was able to cancel my original purchase and give me a new code to get the same percentage off.
By Hannah I.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
151 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bear Mattress is designed for optimal cooling, comfort and recovery at a shockingly fair price. Sleep on it risk-free for 100 nights. Free shipping & returns.
Bear Mattress (bearmattress.com) has 151 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
151 approved reviews, newest moderated first
I ordered the wrong size. Diana was able to cancel my original purchase and give me a new code to get the same percentage off.
By Hannah I.
Ordered a Bear Elite Hybrid mattress and Bear Foundation (Queen) on 7/13, order #277472. The foundation arrived 7/19, but the mattress never shipped on time: ten days out there was still no tracking or carrier, two emails (7/20, 7/21) got no substantive reply, and when I called on 7/23 neither the rep nor her manager could give me a tracking number, carrier, or delivery estimate. Fulfillment and communication were genuinely poor. To their credit, once it escalated a customer-experience manager stepped in quickly, issued a full refund, and was gracious about the foundation. Docking heavily for the process, restoring some for the recovery. Two stars
By Andrew D.
I had high hopes for this product, but it just didn’t live up to my expectations. The quality felt a bit off, especially for the price I paid. I also noticed that the stitching was coming apart after just a few uses, which was really disappointing. Plus, the delivery took longer than promised, which added to my frustration. I wanted to love it, but I can't ignore these issues. I wish I could recommend it, but I just can’t.
By Valrie B.
I ordered the Original Bear mattress and I can’t believe how much better I’m sleeping. I use to toss and turn all night, and I didn’t even realize it. I sleep hard and I really do feel refreshed after sleeping on this mattress. My job is labor intensive and I noticed an immediate improvement in my sleep and recovery. Amazing! I went ahead and ordered my kids the Cub mattresses, should get them any day. My wife and I are very happy with our purchase.
By Josh F.
Great experience
By Mark E.
Straightforward comments of customers and easy reviews on all mattress pillows etc
By Nora
Researched, looked, researched again!
By Hernandez H.
Great website, easy to use. There were great reviews through Forbes which made me check the mattresses out here. Found good reviews also. I am looking forward to experiencing less pain when I sleep.
By Kelley T.