Customer service
Customer service
By Thanuja B.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
693 approved reviews, newest moderated first
Customer service
By Thanuja B.
When buying through beanz beans are not fresh
By N S.
Response from Beanz· Mar 25, 2026
We appreciate you taking the time to leave a review. We’re sorry to hear your experience fell short of expectations. We will pass your feedback along to the appropriate teams.
I’ve taken out a subscription however the first delivery was thrown over the fence and left soaking wet, second delivery sent wrong beans and next delivery they charged me twice and sent 2 orders even though I only ordered one and I’ve been waiting 3 weeks for a refund ! It seems very disorganised and inefficient. The coffee is nice but I wish they’d sort the deliveries and my refund asap
By Miss lesley S.
The person who called me and resolved my issues was very nice and really wanted to help me. He exceeded my expectations.
By Jacqueline S.
Quick response to query
By Sally D.
Great coffee selection brilliant support!
By Geo
Great customer service, satisfied customer.
By olivia W.
Beans team took care of the issue right away. They even went above and beyond sending new beans next day. Thank you
By Isaac G.