BeanzReviews of beanz.com

Total disaster. I have a subscription with them as part of a promo for buying a sage coffee machine. These are the problems I've faced in 3 months. Orders have gone missing (not related to postal strikes), i.e. not delivered to my home. Their comms team don't have the right info about my account. The coffee orders have been wrong 3 out of 4 times. Their coffee is overpriced compared to several competitors. I've had to cancel my direct debit as it's the only way to cancel/amend the subscription. When I log in sometimes my account orders are accurate, other times they are missing completely.

This website and its customer service is a disaster! I can’t login to my account using my Apple ID which is what I used to set it up as they’ve removed that option. I can’t amend my subscription. No one replies to my emails and it’s been over a month since I issued the report ticket. I wish I had never set this account up as they have my credit card details but no way for me to login to my account to cancel it. What an awful service. Sage should be ashamed to set this up and put their name to it.

One day, business students will study Beanz as an example of how not to do customer service. I purchased a Sage coffee machine which came with a free subscription to Sage's Beanz coffee delivery service. Beanz were meant to deliver coffee every two weeks. Ten weeks in, and I've had one delivery. Not delivering during a period of postage strikes is perhaps understandable, but they just do not reply to any emails you send them, or send out emails telling you that the order will not be arriving. It's just zero communication. It's rare that you hit a brick wall with a company, where you can't see a way of resolving an issue you are having, but I have hit that brick wall with Sage and Beanz. How do you resolve a problem with a company that refuses to communicate with you?

Keep canceling my subscription. Their customer service is appalling taking ages to respond and then they blame the customer. Also sent me non-espresso beans as part of an espresso subscription. Would not recommend.

They send you out the wrong coffee and when you complain they still send you out the wrong coffee. Why would I order ground coffee when I own a coffee grinder? I’ve tried numerous times contacting their customer support but no one answers their phones. I’ve requested three call backs but no one calls me back. Beanz are a subsidiary of Sage and quite frankly they are useless