BeanzReviews of beanz.com

Excellent customer service! I ordered some beans but there were shipping issues and my order was sent back. Customer service immediately placed a new order, which arrived this time. Highly recommend!

The Lady I spoke to, helped me and she was very patient thank you very much.

I signed up for a promotion when I bought my Sage machine and have been ordering beans through Beanz for about 18 months. Over the past 6-8 months they started sending smaller bags of beans for the same price which I complained about but the basically replied there's no guarantee on size. More recently, my order was processed for the same usual amount and to my surprise I was sent two bags of the UK version of Starbucks beans: cheap, commercial beans that you buy in a store on the same shelf with Nespresso pods. In store the bags are much cheaper and since you have no choice in what beans the subscription sends you, they are effectively marking-up cheap beans and reselling them for a profit while marketing themselves as selling beans from "craft roasters." I complained and they instantly refunded me for those two bags; however, my next order was exactly the same brand of beans. The "specialty" Grind beans they sent me and charged £8.50 per bag for are available for £4.50 at Tesco. I switched to another local coffee subscription and I strongly recommend everyone avoid Beanz; it's not worth the cashback promo or the hassle.

Customer service is very helpful and solve my problem immediately!

Great service

How easy was that! One quick phone call and two new bags of the missing beans were sent out free of charge, no questions. Thanks you.

I have chooser the wrong free trial (grounded instead of beans). The support team response super quick to my request. Very friendly and helpful experience. Thank you.

Our request to get only decaffeinated coffee for the welcome package was answered immediately. We were very kindly promised to immediately pack a shipment as requested. That's what I call customer friendliness!