Super helpful team and I went for the…
Super helpful team and I went for the InFizz!!!
By Wainer
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
693 approved reviews, newest moderated first
Super helpful team and I went for the InFizz!!!
By Wainer
Very helpful in resolving a miss match with an order
By Dom
Beanz cashback promotion: Never received my $50 virtual Visa card. Called several times to customer service-they did not help. Cancelled my Beanz subscription and wrote notes why I cancelled-noi response. Terrible customer service, false advertising, no response to multiple inquiries.
By Paul B.
Response from Beanz· Mar 25, 2025
We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist. Thank you for the information you provided. Your case has been sent to a specialist to assist you.
Beanz have a great selection of coffee and it allows you to try a wide range of coffee beans from different suppliers without having to sign up and order from different places. The subscription is easy to edit and control on the dashboard. Coffee always arrives swiftly and well packaged. I did have issues claiming cashback but once through to the right team the support team were helpful in getting my situation resolved and the cashback has been sent.
By Tom
Response from Beanz· Mar 24, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Jede Situation wurde schnell gelöst. Perfekt!
By Susi B.
Ich hatte Probleme mit der Lieferung und mir wurde im Kundenservice schnell und freundlich weitergeholfen!
By customer
Customer care team were quick to respond, and to understand the issue. They were clearly empowered to resolve the problem and deliver a solution. Great customer service.
By Happy customer E.
Great agent who gave superb customer experience. Well done!!
By David