Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
BeanzSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
693 approved reviews, newest moderated first
Amazing service & customer service!!! Fast delivery excellent customer service . Had 2 espresso bags the post office lost. They immediately replaced them and shipped them out same day no hesitation!!! Best online coffee service out there in my opinion !!
By Sam Rino P.
Really helpful team. Have spoken over phone and email to resolve an issue that was of my own causing. Thanks for making it really clear when you may have to loop another colleague in, how long resolution may take and any actions needed of me. Thanks again!
By Miss Charlene F.
Problem with the web site is I cannot see what the quantity of each type of beans are supplied. When I find out I will order. Made a comment to this but couldn't see a "send" button to pass on.
By Graham H.
Response from Beanz· Jul 3, 2025
The quantity supplied is an option that can be selected so we would not be able to tell you the quantity chosen. Generally either 12 oz or 2 lb bags.
I had a problem with my delivery, but Beanz customer service came to the rescue and sorted out the problem straight away!
By Clint A.
Good customer service.
By Customer
The first round of Barista beans we order were Fantastic, Fresh and Flavoursome. The second batch received however, we found did not pour through the grounds freely, requiring a manual adjustment which meant pouring about one and a half shots to get that full bodied shot. I spoke with customer services and found Ferdinand was most hopeful, understanding and expedition in resolving our concern. Though we are new to buying coffee through Beans.com, such service coupled with the initial beans has led to this excellent review on our experience. We look forward with excitement and anticipation for what flavour and bang the next beans bring. Thank you.
By Andy G.
Fast response and resolution. I received a response in timely manner and the issue was resolved / stated in that response.
By nana
Beans were always on time and the coffee was great.
By Jeffrey B.
