Hard beans sorted
Brilliant service! I had an issue with some hard beans that wouldn’t grind and they sorted it straight away—no hassle at all. Really impressed with how quickly and smoothly it was handled. Great customer support!
By Richard O.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
693 approved reviews, newest moderated first
Brilliant service! I had an issue with some hard beans that wouldn’t grind and they sorted it straight away—no hassle at all. Really impressed with how quickly and smoothly it was handled. Great customer support!
By Richard O.
Was receiving beans before I needed them, and customer service helped update my subscription frequency that isn't available online.
By Matt E.
Gute Kundenservice einfach top!
By F.Y
Wir hatten eine Reklamation, die sehr schnell und zuvorkommend gelöst wurde. Dankeschön!!
By Stefanie G.
You ask me to spend my time. I am just buying coffee ffs
By david E.
It took a while for a response and then it didn't resolve my issue anyway. It solved my access issue for Breville but not for beanz which is the site I asked for help with.
By Steve
Response from Beanz· Jul 21, 2025
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Quick response
By Robert H.
Timely responsiveness.
By Warren K.