The coffee was good lived up to its…
The coffee was good lived up to its description.
By Brian V.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
693 approved reviews, newest moderated first
The coffee was good lived up to its description.
By Brian V.
Very helpful and quick response!
By Kelvin
Answered my query in a knowledgeable and polite manner.
By The D.
Schnelle und sehr effektive Bearbeitung der Reklamation. Durch die Art, wie reagiert wurde, macht der Support klar, dass das Bemühen um gute Kaffee-Qualität nicht nur Marketing ist, sondern wirklich vom Unternehmen ernst genommen wird.
By Aman Andres K.
They took care of my issue quickly and with no hassle. It was greatly appreciated.
By Joe U.
No one ever got back to me I’ve also responded to that email. Essentially, you have a non-existent customer service department that only asks about the issue with the order. I then provide a detailed explanation, but no one responds. Yes, the beans you sent me were useless because they were fully soaked in water after being left out, making them unusable.
By Marriam S.
Response from Beanz· Sep 19, 2025
It looks like we emailed you on 8/4 through case R104450707 asking you to get back to us should you have any questions. We'll be happy to send that email again. You'll see it shortly. It does look like you responded to the email we forwarded, and that you are being sent replacement beans. Thank you for allowing us to resolve the issue for you.
Quick response to the customer's call. After the calls, the email was sent to confirm the resolution or the status of the case. Very helpful and easy to track down.
By Sara L.
Got a reply quickly. Good customer service.
By Janaina dos R.