Extremely poor service
Extremely poor service. Paid for beans that have not been delivered and no refund yet been received. Nobody responds to emails. Would not recommend.
By Raj
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
693 approved reviews, newest moderated first
Extremely poor service. Paid for beans that have not been delivered and no refund yet been received. Nobody responds to emails. Would not recommend.
By Raj
Sehr gute Kundenservice! Hat unseren Problem sehr schnell gelöst! Wir sind sehr zufrieden damit!
By Kimo T.
I specific said I don’t like fruity coffee my preference for notes is chocolate, caramel, but you sent me something that the first note is cherry :(
By LL
Response from Beanz· Nov 4, 2025
Thanks for reaching out. We're sorry the complimentary beans didn’t meet your expectations.
When my package went missing, beanz customer support got me a replacement order immediately. Whole process was very smooth!
By Suraj R.
Sorted out my 'non-delivery' of coffee but I had to wait a week or more before receiving the repalcement bags which meant I had to by Supermarket beans to keep me going and these are not as good !
By Simon R.
Responded to my issue(missing order) within the time they specified(2 Business Days). Sorted without any further intervention from myself. Communicated the solution to myself. Don't think I could ask for more.
By Donal G.
Easy fix for an understandable problem.
By Vicki S.
Although there is problem in their system, the team help me to claim back the refund and also reordered the missing delivery at cost free.
By chow suk L.