Incorrect beans (decaf) sent
Incorrect beans (decaf) sent, with perforated bag. Replacement sent quickly
By beanbag F.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
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beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
693 approved reviews, newest moderated first
Incorrect beans (decaf) sent, with perforated bag. Replacement sent quickly
By beanbag F.
Excellent customer service and great products.
By David T.
Went out of their way to ensure that i was happy with the resolution.
By Adrian W.
It’s nice to have a customer service team who don’t rely on bots and come back to you quickly, and don’t make customers jump through loads of hoops to speak to them. Thanks Beans!
By Emily
Sent me a free order of beans when my subscription order arrived unsealed and had spilt in the box.
By Karissa
Thank you for getting back to me and resolving my query, excellent service.
By Rene C.
We have tasted a great many lovely coffees over the year - the company is responsive when you request changes
By Maggie A.
Excellent service, swift replies, great communication and understanding.
By Customer