Great customer service
Wrong beans were sent out so I got in contact with beanz.com and had a very quick response and the issue was sorted within minutes. Great customer service. Thanks would recommend
By Stewart H.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
693 approved reviews, newest moderated first
Wrong beans were sent out so I got in contact with beanz.com and had a very quick response and the issue was sorted within minutes. Great customer service. Thanks would recommend
By Stewart H.
super super super super super super super super super
By Monsieur Luc C.
Excellent service
By Vijay G.
Great helpful staff
By Burns
Great customer service to resolve delayed coffee delivery, even though the fault was not with them.
By Samantha
Outstanding support experience
By Chris
I had a complaint, about a delivery, and to be honest the customer care team were absolutely fantastic very patient and sorted everything out.
By Pete T.
Great selection of popular beans! They accidentally sent me decaffeinated beans on my last order, and promptly resolved by sending another bag straight away with no hesitation with speedy delivery. Great service and kind, helpful people.
By customer