Beanz has great customer service!
A coffee I had ordered did not arrive so they placed it again with the roaster and it arrived! Thank you beanz!
By Aaron
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
693 approved reviews, newest moderated first
A coffee I had ordered did not arrive so they placed it again with the roaster and it arrived! Thank you beanz!
By Aaron
Instant help and advice
By Sharon F.
Straightforward. Quick to resolve
By Karen
It took a day or so to get a response to a query but it was only as I needed a VAT receipt for work! They seem like a really great company, offering all kinds of ethical coffee bean options. Items arrived well packaged from the individual coffee bean roasters.
By customer
When my coffee didn't arrive after a couple days and it was tracked at across the country you quickly placed a new order for me at no additional cost.
By Deanna C.
The issue was resolved with minimal involvement on my part. The resolution did take a while and I had to follow up however, I think that was due to the coffee roaster and not the beanz representative.
By David K.
I received coffee that was roasted 3 weeks ago (which is down to the individual roaster and not beanz obviously) but they were still very apologetic and offered to dispatch any coffee of my choice to make up for it. Happy with the outcome and polite approach of customer service team.
By Melody S.
Very good service! Always happy to receive my beans!
By Sam R.