BodegaReviews of bdgastore.com

I WILL NEVER ORDER FROM THIS COMPANY AGAIN!THOSE SHOES DO NOT LOOK ANYTHING LIKE NIKE WEBSITE! FRANK REFUSED TO GIVE ME MY MONEY BACK THEN GONE SAY ALL SALES ARE FINAL!BAD ASS COMPANY BAD ASS CUSTOMER SERVICE AND FAKE WORN ASS SHOES!DONT ORDER

Absolutely terrible customer service and practice, the amount of unwillingness to easily resolve a small issue is astounding. The practice of making almost all shoes a QS item so the consumer is unable to return/exchange/refund is shameful, especially when those same exact shoes are general releases and still commonly available from their own manufactures website. In their own policy it states "ALL LAUNCH (QS), LIMITED EDITION, AND BRAND COLLABORATION PRODUCTS ARE FINAL SALE. *Any exemptions to this policy are at the sole discretion of Bodega*. In my case somehow I was sent the wrong size and the correct size is still available in their inventory. I asked if I could exchange for the correct size and would pay for the shipping and was instantly met with deflection and no level of cooperation or leveling. Stay away from this company, the bad reviews are evident of their terrible business practice and subpar professionalism. *UPDATE* Responding to your comment that is incorrect and just a lie. I just received the shoes yesterday and have the whole conversation saved between Frank and myself and no where mentioned was a return label. Here's a snippet "On Thu, Oct 21 2021, at 06:43 PM, Frank wrote: Yes, so my sole discretion is that because this is a Quick Strike Item as stated in the Red Text, you will not be able to make Returns, Cancellations, Exchanges, or Refunds for the product. I tried many times to try and resolve the issue, paying for the shipping, purchasing another item for inconvenience, literally anything and Frank was just unwilling to even attempt to try and resolve it. I am still willing to go through and attempt to resolve this but it takes both parties to fix this, not just one.

my wife ordered a birthday present on this website. they sent the wrong bandana. she contacted the company and returned the bandana. a couple of weeks later another package arrived but it was a totally wrong order, meant for a person in a different state. we contacted them again and asked for a full refund and they were completely unwilling to work with us. we now have to return the second package to them, never receive what we originally ordered, and simply receieve our money back. garbage company. garbage customer service.

Ordered a pair of sneakers from these guys, got a verification email that everything was all good. One month later I had still not received a tracking number etc. turns out that my order was cancelled but was never informed of it. Got the refund but really wanted those sneakers. SMH. Also got out on some blacklist so that I can’t get anything from them anymore. Really disappointing and frustrating.

honestly just here to get the word out. DONT BUY FROM THIS BUSINESS. if they get an email or enquiring they don’t like, they flag your order. They hide behind a false and probably illegal “watchdog system” that seems to ban accounts if the billing and shipping don’t match. They have such a weak and ignorant customer service team, and judging from the reviews on many sites including this, a lot of people agree. I expect them to reply to this with yet again another passive aggressive response. guys, be warned, they operate on “nothing to lose” rules which include playing the victim behind absolute fraud & false policies. Que the smart alec reply in three, two, one.. update: Once again, hit with the same rubbish reply. I’m sure it’s clear now to steer clear of these wall painting self proclaimed graffiti artists… Look how they speak on a public platform, it’s as if they take it so personally when someone questions their flawed system. How embarrassing… okay guys settle down. You aren’t that inconspicuous!

I bought to big size of foot wear, was trying to return purchase by reaching customers service in live chat, and writing emails. But unsuccessfuly, 0 response to customer. Very unfortunate company. They saying that will reach you during 48 hours, it passed 192 hours 0 response. Be careful before buying ! !

Received an email and clicked the link for a sale. The fact that the sale was final sale (no returns) was listed on a different page and not individually on each item. Otherwise I was familiar and fine with their standard return policy before purchase. Needed to exchange for a different size - customer service could have cared less. Stopped replying to my emails. Would have never bought items if I knew they were final sale.

Super trash company! Ordered my shoes and got a confirmation then the next day I get an email that my order was canceled because they had “technical issues”. Refunded my money but I wanted the shoes. SMH