Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
222 reviews
BcengiSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our products offer seamless mobile data in 200+ countries — with no contracts, no SIM swapping, and no data expiry. Whether you're a frequent flyer, business traveler, or hospitality provider, Bcengi delivers affordable, pay-as-you-go connectivity that works the way you travel. Used by enterprises, travel agencies, hotels, and individuals alike, we simplify global mobile access for employees, guests, and consumers — all through a single, intelligent eSIM.
Bcengi (bcengi.com) has 222 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
222 approved reviews, newest moderated first
First day of use (Antigua today). Got the ad from Facebook, I checked trustpilot to validate it. After seeing the reviews I decided to go for it. Installed in seconds, and works perfectly so far. Thanks trustpilot community!
By Gary B.
Thanks Asya have very good customer service , quick response. I decide to use their services and recommend this company to my friends.
By Richard L.
This solution is easy to use, reliable, and supported by prompt customer service - Aliaksandra replied to my email within minutes and quickly resolved my issue. I've used it in four countries with hardly a hitch and at a lower cost than alternatives. Recommended!
By Simon
I recently took out a data plan from a budget eSIM company, Saily, before leaving the UK for our holiday to South Africa. Unfortunately they were unable to get me connected to the local network on my arrival. Queries mailed to them early in the morning were, more often, replied to late into the night and each query I had, was replied to by a different agent asking, without fail, for the same information. I sent copious amounts of phone screenshots that were never used to solve issue. This resulted in no continuity and no one taking full ownership of the problem to resolution. I spent 1.5 weeks with no connectivity. Does Saily not see the importance of one agent taking ownership of a customer problem through to resolution. I cancelled with them and took out an eSIM with Bcenji. I immediately noticed the same connectivity issues, however, I had two agents, Asya and Yuliya taking full ownership of the problem. Within a couple of hours they had dealt with the local network and with a few tests and checks, I had full connectivity away from the accommodation wifi. Furthermore, Bcenji's product is excellent in that you only pay for what you use and the eSIM is a single eSIM for all the countries you travel to which they support (200+) Thank you Asya and Yuliya and Bcenji for your prompt service
By Ian R.
Quick, accurate, very helpful, great service.
By Viken
They are what I would call a "Carlsberg" company. Probably the best customer service for response I have had in a long time. I researched and decided this e-sim would suit my needs. I went through the process of buying but when I went to install I realised my Samsung phone would not accept it so I emailed explained my problem and asked for possible refund. Within 10 minutes an email from Asya and my credit was in progress. When I update my phone I will certainly install a Bcengi e-sim.
By Alan Le C.
Works like a charm Got the ad from Facebook, and since I don't trust anything from Facebook, I checked trustpilot. After seeing the reviews I decided to go for it. Installed in seconds, and works perfectly so far. Thanks trustpilot community!
By tsachi
Prompt turnaround and great support received. Truly 5 star customer service.
By Ayesha Nayab A.
