Delivery dates to far away.
I don't like that I have to wait over a month for my delivery.
By Bruce R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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665 reviews
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Shop gas & charcoal grills, outdoor kitchen equipment, pizza ovens, & more at BBQ Guys! Build your perfect outdoor kitchen with free shipping on most orders.
BBQGuys.com (bbqguys.com) has 665 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
665 approved reviews, newest moderated first
I don't like that I have to wait over a month for my delivery.
By Bruce R.
There was no e-mail jail during our research, Q&A, purchase journey. All questions were answered politely, succinctly and truthfully. No bragging, no sales pitches - just the facts. Uncluttered website and A+ customer service! Add a sixth STAR *!
By Steve C.
All the help BBQ Guys gave me on my Camp Chef pellet grill was fantastic. They made shopping and buying one a fun experience!!
By David
Ryan was fantastic, great customer service. Knows his product. Thanks again Ryan
By Patty
I was looking for a specific grill cover and found it on BBQGuys.com. I had usually ordered items from amazon but I no longer want to support Jeff Bezos. I needed it fast but I took a chance on BBQ Guys and It was shipped and delivered just as fast. For the same lower price! and no shipping! It arrived when promised. And I am extremely pleased. I will highly recommend BBQGuys.com.
By Gretchen
Excellent professional. knowledgeable customer service. The bbq equipment was fairly priced, The follow-up prior & after delivery was rt on target.
By Bob I.
No pressure sales, quick and easy quoting and a friendly atmosphere.
By Gregory H.
Do not use this company. They have the worst customer service. They failed to send me an item on my order, and unfortunately on installation day it was passed the 30 days I had to do anything about it. I had to buy that separate piece and was charged for their mistake. Additionally, they sent me the wrong piece and delayed my entire project. If you care about your project and your money do not use the bbq guys.
By Rafael R.