Great customer service
Great customer service, and willingness to do more. The ordering and checkout is easy and the product selection is also really great. I rate BBQ Guys a 10!
By Jim
Saturday, November 7, 2026 · Customer reviews of US businesses
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665 reviews
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Shop gas & charcoal grills, outdoor kitchen equipment, pizza ovens, & more at BBQ Guys! Build your perfect outdoor kitchen with free shipping on most orders.
BBQGuys.com (bbqguys.com) has 665 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
665 approved reviews, newest moderated first
Great customer service, and willingness to do more. The ordering and checkout is easy and the product selection is also really great. I rate BBQ Guys a 10!
By Jim
BBQ Guys has a great team supporting their products. Their sales team and customer service department are all very knowledgeable and work very well with each other! You get to speak to a real person and are very easy to reach!
By Annemarie
Ordered a built in Napoleon series 700 38 inch grill. Grill arrived with packing material etched into the stainless. Grill was installed. Knobs don’t turn off gas. Napoleon said defective manifold assembly. Had to disconnect gas line from the grill. Grill looks like junk and is a fire hazard. Bbq Guys won’t replace grill and is sending parts. I’m an older lady with cancer. Spent over $3000 and just want a grill that works and looks good. Don’t use bbq guys. Customer service is terrible.
By diane Q.
Pinky made my experience painless and our back and forth emails were enjoyable!
By Carmen W.
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By Gerry P.
So, I was extremely satisfied with the overall shopping experience at BBQGuys.com. Though I’m a new customer, I’ve been shopping online since 1998, so I was a bit skeptical about making such a large purchase. They delivered in every way! Easy checkout, fast shipping, beautiful product… Has to be among the best online shopping experiences for bulk items. I’ve already made another purchase!
By Nina Cherie F.
I was able to find what I needed at a fraction of the cost on Amazon or Ebay during prime grilling season. BBQGUYS will be my 1st stop for all my future grilling needs.
By Al S.
Ordered four new seat cushions for an outdoor patio set and the price was better than we found anywhere else. The real bonus was free shipping and we received the cushions in just a few days. Absolutely a positive experience from start to finish. Would definitely buy from these guys again.
By CVSmith