Better Business BureauReviews of bbb.org

The company known as "Directly Inc." is a FRAUD. Received contact from Shaun Donnelly - General Manager Former SVP Customer Success of Support.com. COO of IT support company. U.S Navy nuclear submarine officer. He appeared on Linked in but now the profile is gone

I wouldn't trust the BBB anymore. It is obvious that they are paid money, by businesses, to get their A+ ratings. They don't care about us consumers. For example, trying to get them to deal with The Home Depot and long story short...they closed our case and we are STILL having issues with The Home Depot. How can we file a complaint against the BBB?

I second the reviews below. The BBB are anything but impartial, and they allow businesses to close cases at will. I wouldn't bother filing a complaint with them.

I contacted the BBB for help with getting a refund I was entitled to through a terrible scam travel company. I provided them proof of my purchase and gave information on how often I had been calling the business and their responses to me. About a week later I got an email from the BBB saying they had reached out to the business. The business contacted me that day and sent a confirmation email that I would be reimbursed. I was reimbursed on my card the next day. I honestly don't think I would have ever gotten my money back had it not been for the BBB.

i understood that the BBB was a site which looked at complaints about an american company. however, their site does not allow you to post unless you are in america, canada or mexico. they have a facebook page but again, if you try to ask a question, it again says that you must have a zip code for america canada or mexico. so the site really is useless to anybody with a complaint about an american company

I purchased a trip to Cancun Mexico. I was unaware that I could not come a day early to stay somewhere else a day until my hotels date. After Book Vip said that someone would call me back. No one has called. I called them again on 6/11/22 they told the department is closed for the weekend. At this point I just want my full refund. I will never book through Book VIP again.

RECEIVED A EMAIL FROM: geeks squad service; please read: romane dav AT GMAIL.COM 11:21 AM (1 hour ago) to consumer4163, bcc: me OUR prime consumer We thank you for completing one YEAR with geeks support llc. We have charged you $201 for the next 12 months subscription. we tried to contact you on your registered phone number, deduction of amount will appear on your bank account within 24 hours. ORDER date : 9th June 2022 payment method : online INVOICE number : GKLYUA89042 PROTECTION : geeks squad service ITEM : 1 If you have any question or wish to cancel the renewal, please connect us +1 (888) - (729)- (1461) within 24 hrs. thank you mike - account manager geek squad support. I HAVE NEVER DID BUSINESS WITH THIS VENDOR. I CALLED THE NUMBER AND PERSON TOLD ME THAT HE HAD ALL OF MY ACCOUNT INFORMATION, AND IF I WANTED HIM TO READ MY ACCOUNT INFORMATION TO HIM IT WOULD BE A $5,000 CHARGE!!!!!! FRAUD, THIEF, AND SCAMMER!!!! PLEASE BEWARE OF THIS PERSON!!!!!

Not useful at all. I can't tell you how many times I've searched for something, found a BBB profile, clicked on it with the BBB showing an A rating but the actual reviews are starkly different. I've also found ratings that have an F from the BBB but user reviews that are stellar. Seems very inconsistent and questionable based on this type of contradictory rating vs BBB.