Ben was great
Ben was great! He answered all of my questions and then some!
By Mia
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
2,883 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,883 approved reviews, newest moderated first
Ben was great! He answered all of my questions and then some!
By Mia
Anthony was thorough and very professional. Quickly resolved my issue.
By JulieP
Christy made it great! Christy was patient, kind and informative. She answered all my questions and reviewed and helped me test our devices. A+++!
By Sandra
The tech we worked with over the phone to get the device set up was excellent. He was very patient and made sure it all worked well. The system arrived very quickly. Only concern is the response time of the calls. Sometimes it was 30+ seconds before someone answered. Hopefully if need to use the device, it will be answered as quickly as we need.
By Rich J.
I'm very happy with your service for personal safety. Help with the equipment functions is great.
By Diana R.
I spoke with 2 different people. Sorry I don’t remember the first person. I was on the phone with Priscilla for over 45 minutes— she was very polite, helpful, and worked as a partner as we tried to troubleshoot the system. It ended up that I will get some new equipment, and that will be a good thing.
By D. I.
Shane was excellent and efficient.
By Katherine K.
Vana was very helpful
By Tiffany W.