Very dependable and quick to respond
amy time we have needed this services, someone was there. Had there been an actual emergency, there is no doubt this would have been a lifesaver.
By Joe W.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
2,883 reviews
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Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,883 approved reviews, newest moderated first
amy time we have needed this services, someone was there. Had there been an actual emergency, there is no doubt this would have been a lifesaver.
By Joe W.
I purchased Bay Medical for my elderly mother who lives alone. She's very grateful for this service and says she feels safer because of it. Having 24 hour monitoring gives Peace of mind for both of us.
By Daniel N.
Enrolling is easy and Bay Area Alarm not only assists with ALL questions and assistance but also tests the system with me from every room of my home, however many times I wish. The information I leave on my refrig. for any emergency is not only complete, but easy to understand. They are incidentally, very affordable. Sandy Banks
By Sandy B.
Customer service is awesome. Each agent who assisted us were very patient.
By Adelina de G.
I never have to worry, too much anyway, when I leave my Dad alone overnight or when I am at work. I know that the phone tree works as it was setup to do. My husband and I missed our calls from Bay Alarm and my sister-in-law called me to let me know there was a "trouble" issue with the machine and the same issue during Christmas....my nephew received the call and he was the fifth person down on the phone tree. Bay Alarm is always pleasant when I run a test on the machine to see if it is working properly. It is so important to have this service, it gives me peace of mind. Thank you so much!!!! Corinne Brown and Aldo Cecchi, my dad!
By Corinne B.
When my husband had knee replacement surgery, the surgery went fine but he had complications we later found out were related to Parkinson's Disease. He was very weak when he got home and had very poor balance. He fell several times, luckily I was home each time but I then felt housebound in case he fell if I was gone. A friend of mine recommended Bay Alarm and I called and received the equipment in just a few days. Though, luckily, we have not had any more accidents, we have peace of mind knowing that if he did fall that I would be notified by phone and help would be coming soon.
By Linda F.
Luckily my mother has not had to use the medical alert system, but I know that they are good about staying connected with her. Every time there has been a power outage in her home or the battery on her home system is running low, Bay Alarm representatives call all the family members I registered as contact persons. We usually get two calls- an automated message AND a live person! The live person is always professional and attentive. Very impressed with their assistance.
By Mae-Ghan F.
A month or so ago, the phone line in my dad's neighborhood was cut. He didn't know it until his Bay Alarm medical base started to beep and tell him to check the phone line. I didn't even know this was a feature! Thanks for building that in. He checks the button and base unit every month and says everyone is always very nice.
By Desie B.