Shane
Shane, was very helpful and patient with me, which I greatly appreciated. Thank you.
By Jacqueline
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
2,883 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,883 approved reviews, newest moderated first
Shane, was very helpful and patient with me, which I greatly appreciated. Thank you.
By Jacqueline
Bay Alarm Medical was great with communication and making sure everything was set up correctly. Chris was very helpful with my account updates and making sure my billing was set up correctly. Great service for my parents.
By Allen R.
Friendly….knowledgeable people
By tante A.
The technical support agent Mary was very patient and thorough in assisting my 91 year old mother reset her device and walking her through how to test it.
By David
Vana was super helpful and friendly. She answered all my questions and gave me the information I needed about my mother's new alert watch. Thank you!
By Susan
Good Customer Service. Christie was very helpful.
By John T.
Bay Alarm provided excellent service, sending messages about my unit whenever there was low battery or other happenings that may have impacted my safety. I would recommend their service to anyone who needs to have an agency watching over their status.
By Jack
Vivian was very helpful in setting up the device.
By Michael Baden R.