We all love the back pack
We all love the back pack. And how thick the padding is.
By Kathleen S.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
338 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dynamic Products & Solutions
Battle Steel (battlesteel.com) has 338 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
338 approved reviews, newest moderated first
We all love the back pack. And how thick the padding is.
By Kathleen S.
Had an issue with shipping delay but called customer service and they responded quickly and fixed the issue and then received quickly. Seems to be a good product and happy with the response in resolving the issue.
By Arthur S.
The USPS tracking number page said "Shipment Received, Package Acceptance Pending", but that status hasn't changed since July 25. I went to the local USPS branch, but the representative there said that they haven't received the package. Then, I talked to a UPS representative via Live Chat, and she told me this: "This is a Mail Innovation package. UPS will transport and USPS will deliver. We don't have further access to check. Please contact the shipper as they are the one who have access to follow up to the Mail Innovation team." I may have to order from C&H. I actually ordered something from them days after this order from Battle Steel and received the items.
By Ryan T.
Even though there was a slight mixup in my order I got a call from the sales manager and made everything right. He was very pleasant and accommodating. I truly appreciated it. Great service
By Charles G.
My plate came earlier than expected, and this is definitely the best bang for your hard earned buck! I’ve been wearing buddy armor for 20 plus years, and my only regret, is not finding these sooner! THEY’RE LIGHT AF!!! Thank you Battlesteel!!!
By Dewey
Had issues getting the initial order placed but finally received it. Fits as it should and the plates are fairly lightweight. I haven’t had a chance to test yet, will try to make a review once I’ve tested the product
By NC N.
All seems pretty Good
By Warren
It was very easy to order the Backpacks and my two boys like the colors one got black and the other blue the pockets are large and the zippers look like good ones I like the computer pouch inside the backpacks The soft armor goes the full length of the backpack and the pouch for it is on the outer side on the back of the backpack which it makes it nice when you want to clean It looks like a great product
By Comelio B.