STEELMANReviews of steelmantools.com

We ordered a STEELMAN PRO Wireless ChassisEAR 2 on Amazon. Out of the box, the charger port and one of the pickups did not work, and we struggled to turn on the head unit. 2 weeks later (we had used it only twice) the head unit will not turn on at all and ChassisEar is now unusable. Steelman Supports only feedback is that it was delivered outside the US and the warranty is void. Avoid this company and its products!!

Products are good but customer service is nonexistent. Lost a transmitter for my chassis ear and sent an email seeking a replacement. No response. Went on their website and searched by their part number, ordered part and it’s not compatible with my receiver. Sent an email and received a reply that they could set up a return for the transmitter. Replied to that email regarding a compatible replacement, no reply. Sent another email, no reply. Two calls to customer service, left 2 messages and no response. Apparently if you have a problem, they don’t care.

I ordered their 180 tooth ratchet. Brand new out of the box the retaining clip was bent putting excess pressure between the ratchet head and the ratchet. This caused an enormous amount of back drag that defeats the ratcheting purpose. They have done everything they can to dodge their lifetime warranty, their warranty is worthless. I will never buy another one of their products again.

Excellent tool at a fair price

Had an issue that was not your fault nor mine. But you went above and beyond to resolve issue. Thank you

Great product.

I always have a good experience with you. Product is always high quality and delivery is always fast. What more can i say?

Shipping could ideally be a little quicker, but the items we ordered are great.