Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
22 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BatteryBuy.us is specialized in providing high quality replacement batteries for HP, Acer, Apple, Asus, Dell, Fujitsu, IBM, Lenovo, Samsung, Sony, Toshiba, Samsung, MSI, Fujitsu, lenovo...
Batterybuy (batterybuy.us) has 22 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
22 approved reviews, newest moderated first
It worked only couple months
By Mehtap T.
Response from Batterybuy· May 24, 2024
Dear customers, I'm sorry to hear that the battery only lasted for a few months. We understand the frustration this may cause. Please reach out to us directly so we can assist you further with this issue. Your satisfaction is important to us, and we're here to help resolve any concerns you may have. best regard, batterybuy.us Team
Battery arrived in a timely manner. I had no problem installing and charging the battery. Computer works great and no longer shuts down when its not plugged in.
By JFW
Response from Batterybuy· Feb 26, 2024
Thank you for your feedback! We're pleased to hear that your battery arrived promptly and that you had no trouble installing and charging it. It's great to know that your computer is now functioning well and no longer experiencing shutdowns when not plugged in. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your business and are here to help.
My new battery died 10 minutes after being unplugged despite it being "fully charged". I sent a troubleshooting email and received a fast response with step by step instructions. It turns out the error was mine during the installation process. I had not discharged the laptop properly. I followed the instructions, turn the laptop on and the battery was charging. I still need to finish the charging and discharging process 3-5 times before the battery will reach full capacity.
By Jennifer Z.
Response from Batterybuy· Feb 26, 2024
Thank you for sharing your experience with us. We're glad to hear that you received a fast response to your troubleshooting email and that the issue was identified. We appreciate your understanding regarding the installation process and the need for proper discharge of the laptop. It's great to hear that following the provided instructions resolved the issue and that your battery is now charging properly. If you have any further questions or need assistance during the charging and discharging process, please don't hesitate to reach out. We're here to help ensure your satisfaction with our product.
I ordered a battery for my Lenovo laptop. The battery arrived in a well secured package however I had to initiate a return since I managed to repair my old battery. I initiated a return. The customer representative named Sharpay was extremely unprofessional and kept delaying the return of the battery by saying things like: "Our warehouse is moving so we can't accept a return until X number of days" The website says "30 day money back guarantee no questions asked". However they asked multiple questions (please note that I hadn't even opened up my package yet, it was a sealed battery) After about 1 month of waiting, Sharpay (the customer representative) sent me a return address. I had to ship it back at my own expense. Secondly, the return I received was 40 bucks despite paying $50 for the battery plus $8 for the shipping. Overall, I think this company is not a scam but they are definitely manipulative and are dishonest about their return policy. I didn't try their battery and returned it as new therefore I can't comment on the quality of their product.
By H R.
Response from Batterybuy· Feb 26, 2024
We apologize for the inconvenience and frustration you experienced with your return process. Your feedback is crucial to us, and we take your concerns seriously. We regret any unprofessional behavior exhibited by our customer representative and any delays in processing your return. We strive to provide excellent customer service, and we're sorry that we fell short of your expectations in this instance. Regarding the return process, we understand your disappointment with the return shipping expenses and the discrepancy in the refund amount. We will investigate this matter further to ensure that our return policies are transparent and fair to our customers. Your experience does not reflect the standards we aim to uphold, and we sincerely apologize for any inconvenience caused. We appreciate your feedback, and we will use it to improve our processes and better serve our customers in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to restore your trust in our company.
The company refuses to give me my money back even though I was within the thirty days of my purchase. They wanted videos and photos of what I did when I installed the battery. Their return policy does not state anything about providing videos or photos for your money back only if you want a replacement and I do not want a replacement as their product is defective. Their business practices are unethical and fraudulent, and their company needs to be shut down. Do not buy from this company they are very shady.
By Cecelia W.
Response from Batterybuy· Feb 26, 2024
We sincerely apologize for the frustration and inconvenience you've experienced with our return process. Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention. We understand your frustration with the additional requests for videos and photos during the return process, especially when it wasn't clearly outlined in our return policy. We apologize for any confusion or inconvenience this may have caused. We take these concerns seriously and will review our return policies to ensure they are transparent and aligned with our commitment to customer satisfaction. Please be assured that we are committed to resolving this matter promptly and fairly. We will reach out to you directly to address your concerns and work towards a satisfactory resolution. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to make this right. If you have any further questions or concerns, please don't hesitate to reach out to us.
I bought a replacement battery for my Acer SPIN 5 (SP513-51). So far the battery works great! Feels almost like new!
By Will C.
Response from Batterybuy· Feb 26, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that the replacement battery for your Acer SPIN 5 is working great and feels almost like new. Ensuring our customers receive high-quality products that meet their expectations is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
battery lasts for maybe a couple days before just resorting to "0% available, plugged in" and never accepting a charge again. If I want to use my laptop, it has to be plugged in so it's effectively a desktop. Took AGES to get them to honor their warranty and send me a new battery, but this one also appears to be an old, used one because the "Properties" show it being used/unistalled/deleted several times from 2020 till 2023 when it was sent to me as a supposedly "new" replacement.
By Jenn H.
Response from Batterybuy· Feb 26, 2024
We sincerely apologize for the inconvenience and frustration you've experienced with our product and warranty process. Your feedback is crucial to us, and we're committed to resolving this issue promptly and effectively. We understand your disappointment with the performance of the replacement battery and the delay in getting a resolution. It's unacceptable that you received a battery that appears to be used despite being labeled as new. We take quality control and customer satisfaction very seriously, and we will investigate this matter thoroughly to ensure that such incidents do not occur in the future. Please rest assured that we will honor our warranty and provide you with a genuinely new replacement battery that meets our quality standards. We will also expedite the process to minimize any further inconvenience to you. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your business and hope to regain your trust in our products and services.
Package went from my state (sc) said out for delivery than made its way back to (ma)
By Ladarius M.
Response from Batterybuy· Feb 26, 2024
Dear Customer, We sincerely apologize for the inconvenience caused by the unexpected detour of your package. We understand your frustration with the situation. We will investigate the matter with our logistics partners to determine the cause and take measures to prevent similar incidents in the future. Please rest assured that we are committed to ensuring your package is delivered promptly. If you require any further assistance or updates on your package, please feel free to contact our customer service team. Thank you for your patience and understanding. Best regards, batterybuy.us team
