Bat-CaddyReviews of batcaddy.com

I need some warranty work. They will not respond to me. Sounds like I’m not the only person. Very sad they aren’t backing up their product. Obvious they don’t care about their reputation. Will tell anyone in the market not to buy !!!!!

I’ve had a problem for months and have submitted several tickets, none of which have been responded to. And their number has been “temporarily” disconnected for a long time. Don’t buy this product because if you have a problem like I do, there is no one to assist!

Remoter went out on my EVO, and I tried to contact the company repeatedly to have it fixed. No response. Many dealers say that the company is out of business. No communication or anything out of the company. Horrible.

I ordered and paid for a Bat Caddy in March. It's almost July and no cart. I have sent several emails in attempt to cancel order and get refunded with no response. I now have to take them to court to resolve issue. Buyer beware.

I purchased a 500 dollar replacement battery that was defective. Zero customer support- the telephone number only says file a warranty or support online. They never respond whatsoever. Too bad because their caddy is a good product.

I purchased an X9 remote cart a year and a half ago. It is still under warranty. Now have a broken wheelie bar. The company does not answer their phone and have not responded to three service tickets on their web site. I have even filed a complaint with the BBB and the company does not respond to them either. I have had multiple problems with this cart over the last year. I would not recommend buying any of their products.

"Pre-Ordered" X3R on March 23rd. Followed up several weeks later about the order status. Got an email from "Kathy" in sales support saying they hadn't received notification as to when they would arrive. She said I could email management for a refund. After reading these other reviews I am very concerned. Joe Update 6/21/26: Talked with a rep from Motogolf, who said Bat-Caddy is “restructuring “…she didn’t know much more than that…. In the meantime, I am working on getting a refund through my credit card company.

I’ve got the same complaint as everyone else. I had a bat-caddy for years and customer support was superb, so I bought the X9R about 18 months ago. The weld on the back wheel broke off rendering the cart useless and unstable on anything but flat ground. I’ve submitted tickets with no response. I call and can’t get through. It looks like I’ll have to file a complaint with American Express to see if they can help me. I am beyond disappointed with this cart and lack of customer service.