Bassett Furniture IndustriesReviews of bassettfurniture.com

Both of our sofas are from Bassett Furniture. They are pretty slow, but they were up front with us about the time it will take for the furniture to be delivered. Our sofas are super comfy. We bought the first one in 2017 and it's still I'm great condition. The second one we purchased late last year - same model, and just as comfy. They look really nice in our living room, too.

Dana out of the Tyler store is awesome! She knows her stuff, is an amazing decorator and can help you design a room that you’ll love! The furniture is expensive but it’s top quality and will last for years! I’m excited about my new bedroom suite! Linda H

Please don't buy from this company, they have zero customer service and don't stand behind their products even though they say they are committed to providing great customer care and say "delight guaranteed" on their website. I have never written a bad review before but this company has left me no options. I ordered an in stock sectional because I needed something quickly. I sat on the same one in their showroom and it was very comfortable. When it was delivered it was incredibly firm, like stiff as a board firm. They offered that I could purchase replacement cushions that would be softer. I did this and after 30 days of waiting the cushions were firmer than what I already had. The store admitted that the sectional in the store was broken in over time and they had complaints from customers about it being too firm, but I was not told that before I purchased. The store manager refused to help, the regional manager never responded to my email. I tried to resolve this with the Better Business Bureau and Bassett kept insisting that my sectional was custom since I "selected" it but it was an in stock item. Check them on the BBB site, there are tons of complaints against them. I posted a review on Google and they told me to contact them to help me to resolve it, I called and they said they didn't know why I called, there is nothing they can do. Wish I had checked reviews first.

4 months ago, I ordered a bedframe. Bassett quickly deposited my money and it still has not shipped. The customer service reps are polite but still have no idea when or if my $900 bedframe will be shipped. Now, I need to involve my bank's lawyers. Do yourself a favor. Shop somewhere else. Buyer Beware.